{"id":3765060,"url":"https://alion.io/job/blue-zoo-it-support-team-lead","title":"IT Support Team Lead","company":{"id":172110,"name":"Blue Zoo","domain":"blue-zoo.co.uk","url":"https://alion.io/company/blue-zoo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Blender","optional":false},{"name":"Google Workspace","optional":false},{"name":"Houdini","optional":false},{"name":"Maya","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Unreal Engine","optional":true}],"status":"live","first_seen_at":"2026-11-04T01:07:36Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T05:40:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We’re sourcing a hands-on IT Support Team Lead to join our Blue Zoo IT team. You'll lead our IT support team and make sure everyone in the studio has the tools, kit and help they need. You'll be part problem-solver, part people-leader, and a calm head in a fast-paced environment.\nReporting into the Head of IT, you'll manage the team and oversee the support queue, which comes in through a few different routes (Ticketing Helpdesk, the HR-IT inbox and more), and you'll still roll your sleeves up when things get challenging. Requests here are always evolving and often last-minute, so you'll also take a fresh look at how we work. You'll spot where we can automate the repetitive tasks, streamline our processes and practices, and keep improving them as the studio grows, so the team can keep things running smoothly and effectively.\nWe are very happy to discuss flexible, hybrid and remote working options for all our vacancies. This opportunity is being offered on a permanent contract, full time (PAYE). The successful candidate must be based in the UK.\nDay to Day:\nLead, coach and support a team of IT support engineers, establishing clear priorities, rotas, and individual development plans\n\nOversee the helpdesk and ensuring requests and incidents are handled in a timely manner, and communicated clearly and kindly with the person involved and on the ticket for handover plus routinely report back to line manager key performance indicators such as average ticket response/close times so positive progress can be tracked\n\nBe the escalation point for complex issues, and work with sysadmin and infrastructure colleagues on bigger challenges as well as other technical and non-technical teams such as Pipeline and People & Talent.\n\nLook after workstation setup, rollout, upgrades and maintenance, including high-spec creative workstations\n\nConduct periodic checks on office equipment and maintain efficient workflow and asset management systems\n\nOversee the process of onboarding of new joiners, internal movers and offboarding of leavers equipment and accounts, working closely with the support team and People & Talent\n\nSupport creative software and pipelines (e.g. Adobe Creative Suite, Toon Boom, Maya, Unreal, Blender, Houdini, Nuke) alongside production and technical teams\n\nDaily checks of monitoring and security systems and seeing these issues through to resolution or escalation the systems team\n\nSupport good security practice, including MFA, patching, device encryption and staff awareness\n\nAssistance with resource planning such as ensuring there’s always onsite support in London and remote support for regional offices.\n\nAssistance in capacity planning and procurement and provisioning\n\nKeep our asset inventory, licences and documentation up to date, assisting in where things should be delegated and/or escalated (pipeline, production, etc)\n\nImprove how we work by spotting patterns, fixing root causes, and building simple self-serve guides and processes\n\nAnalyse support metrics and complex data to identify patterns, evaluate root causes, and recommend continuous improvements\n\nOversee and help with studio moves, events and AV set-ups when needed\n\nQualifications\nMust Have:\nProven experience in IT support, with some experience leading or mentoring others (formally or informally)\nExcellent communication skills. A calm, approachable communicator who can explain technical things to non-technical people\nExperience in animation, VFX, games, design or another creative environment\nStrong troubleshooting skills across Windows, Mac, DCC applications and remote access, including tracking down performance issues across the workstation, network and storage, and knowing when to escalate.\nGood knowledge of Google Workspace admin, networking basics, and endpoint management, Active Directory users and groups, GPOs, SRP, Windows firewall.\nProven experience using a ticketing/helpdesk system, prioritizing tasks effectively under time constraints to optimize department workflow\nOrganised, reliable and comfortable juggling competing demands while staying open to feedback and growth.\nAbility to use AI ethically to help accelerate work and improve accuracy.\nWorks well under pressure in high pressured environments\nProactively seek continuous improvement, building sustainable self-serve guides and habits rather than just fixing immediate problems\nYou lead by example and bring out the best in your team, offering coaching through challenges or mentoring where it's needed.\nAbility to identify other staff members communication styles and adjust your own communication for to help them, the team and the business\nProvide objective coaching, performance feedback, and guidance alongside the Head of IT to elevate team capabilities and align with business objective\nBonus Points:\nGeneral networking and firewall experience\nFamiliarity with render farms, shared storage (NAS/SAN) or pipeline tools\nExperience with scripting (PowerShell, Bash, Python) or automation to innovate and optimise daily workflows\nKnowledge of configuration management systems and MDM tools\nITIL or similar certification, or relevant security awareness (e.g. Cyber Essentials)\nSkills\nHow did you feel about the Interview Process? Was it... - Challenging, Series - TV, Rigging - Python, Rigging - Scripting, 3D Skills - Maya, 3D Skills - Nuke, Real-time - Unreal Engine, FX - Houdini, VFX - VFX, Games - Games, Levels - Lead","description_format":"text","description_chars":5420,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Film Production","Animation"],"lifecycle":[{"event":"open","at":"2026-11-04T19:46:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:0","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/blue-zoo-it-support-team-lead","json_url":"https://alion.io/job/blue-zoo-it-support-team-lead.json","meta":{"generated_at":"2026-11-05T06:58:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172110},"rest":"https://alion.io/mcp/rest/get_company?id=172110"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblue-zoo-it-support-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblue-zoo-it-support-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblue-zoo-it-support-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blue-zoo-it-support-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblue-zoo-it-support-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3765060}},{"tool":"search_jobs","arguments":{"company":"blue-zoo.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3765060},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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