Technical Account Manager

Technical Account Manager Job Description

Title

Technical Account Manager

Description

BlueAllyis seeking a Technical Account Manager (TAM) to serve as a trusted, dedicated point of contact for our managed services clients. In this role, you'll act as a concierge-level liaison between BlueAlly'stechnical teams and client stakeholders - consolidatingadministrative overhead, streamlining communication, and driving enterprise program management so our clients can focus on their core business with confidence. This is a relationship-driven, strategically minded role for someone who thrives on solving problems before they become issues and who takes genuine ownership of client success.

Responsibilities

Discover

• Develop and maintain deep functional knowledge of each client's business operations, goals, challenges, and infrastructure
• Fully integrate and embed with client teams to build lasting, trust-based relationships
• Participate in executive and senior technology leadership planning sessions
• Understand client workflows, processes, policies, and procedures - and, most importantly, their people
• Communicate proactive guidance and technology recommendations aligned to client needs, as defined by others.

Assess

• Ensure BlueAlly'sservices remain aligned with each client's prioritized business objectives and initiatives

• Lead regular technical business reviews to maintain strategic alignment
• Monitor business and technology trends, offering focused solutions where relevant
• Assess business risk and identify opportunities within the client's technology environment

Strategy

• Communicate strategic guidance by connecting BlueAlly'sproducts and services to industry best practices and client needs, as determined by others.
• Help mitigate risk through effective use of BlueAlly'smanaged services platform

Technical Program Management

• Establish program milestones, maintain alignment, and drive efficient execution
• Serve as the single, unified point of communication for client-facing technical matters
• Build program charters, define roles, tasks, and success metrics
• Ensure clarity, alignment, and focus on each client's priority initiatives
• Create and maintain business and technical documentation for planning and reporting purposes

Position Requirements

• Proven experience in a client-facing technical account management, IT service delivery, or managed services role
• Strong understanding of IT infrastructure, cybersecurity fundamentals, and enterprise technology environments
• Excellent relationship-building and communication skills, with the ability to translate technical concepts for business stakeholders
• Demonstrated ability to manage multiple client relationships and competing priorities simultaneously
• Experience supporting budget forecasting, financial reporting, or vendor/service documentation
• A proactive, solutions-oriented mindset with strong attention to detail

Education

• College degreepreferred

Work Conditions

• 40-hour week and availability during standard office hours
• Location (Remote/Hybrid), etc.
• Travel expected (50 %)
• Computer-based position, sitting for extended periods of time (leading/attending virtual meetings)
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.