{"id":1373099,"url":"https://alion.io/job/blueapache-level-2-service-desk-onsite-engineer","title":"Level 2 Service Desk & Onsite Engineer","company":{"id":8614,"name":"Blueapache","domain":"blueapache.com","url":"https://alion.io/company/blueapache","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-28T05:16:48Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-28T22:40:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 7th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.\nWe pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.\nThe Role\nWe have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney.\nOur office is based in the heart of Sydney CBD and this role will consist of L2 Onsite Engineer work with adhoc travel between customer sites which are both located within Metro and Regional NSW. You will also provide helpdesk/support work in our office when not required onsite.\nThe successful candidates will have previous MSP experience and provide helpdesk and excellent Field Services Support to ensure the smooth operation of IT services for our customers.\nRequirements\n2+ years of experience working within a Service Desk or Field Services role. \nBasic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN). \n2+ years Active Directory, DNS, DHCP and group policy experience \n2+ years experience working with a ticket management system. \nExperience with Onsite Field Services work essential. \nExcellent communication skills. \nQualifications\nA valid Driver's Licence and your own transport\nIT degree or Diploma\nBenefits\nblue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.\nWe offer options for you to interview virtually.\nblueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.\nRegular social events and an awesome culture - work with a team of experts in their field\nHealth Insurance discount with Medibank\nDiscounts on 1000’s of products\nNovated leasing available for all employees\nEmployee Assistance Program from The Mind Room\nOngoing training and development including paid certifications.\nQuality hardware and laptop provided.\nEmployee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!\nPlease note, all offers of employment at blue APACHE are subject to Police Clearance Checks.","description_format":"text","description_chars":2900,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-28T05:16:48Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:0","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/blueapache-level-2-service-desk-onsite-engineer","json_url":"https://alion.io/job/blueapache-level-2-service-desk-onsite-engineer.json","meta":{"generated_at":"2026-09-29T01:59:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1635,"day_limit":5000,"remaining_today":3365,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}