RevOps Process Architect

We are seeking a RevOps Process Architect to define how our go-to-market engine should work and to make it ready for automation and AI. Reporting to the SVP, Revenue Operations, you will design the future-state processes, operating frameworks, and data standards that span Sales, Marketing, Channel, Customer Success, Renewals, Finance, and Professional Services, and translate them into implementation-ready requirements for our GTM Systems team.

Responsibilities

• Simplify, define, and document future-state processes across the revenue lifecycle before automating, with clear ownership, decision rules, and SLAs
• Own the process and knowledge library, structured so people and AI tools and agents can rely on it
• Define data standards and governance to resolve data integrity issues, and simplify CRM objects, fields, and tools across a complex GTM stack
• Identify and prioritize AI and automation opportunities, and design AI-ready workflows with human checkpoints and governance, building the foundation for a future GTM engineering function
• Define how customer and conversational data from sales and engagement tools flows into the CRM to power insights, reporting, and risk visibility
• Write business requirements and acceptance criteria for Salesforce, CPQ, and GTM tools, and support UAT and rollout
• Guide platform and tool evolution toward simplification, favoring out-of-the-box capabilities, and support tool rationalization across the GTM stack
• Define the intake and prioritization framework for process and system changes, design cross-functional changes, and drive adoption with Enablement
• Define KPIs with Analytics and monitor process performance and data quality
• Align senior stakeholders and drive change without direct authority

Qualifications

• 6-10+ years in Revenue Operations, Sales Operations, or Business Systems in a B2B SaaS company
• Track record of designing cross-functional GTM processes that were adopted and measured
• Working knowledge of Salesforce and CPQ, and the ability to write requirements that admins and developers can build from
• Hands-on experience applying AI or automation to GTM workflows
• Experience with data governance and process modeling (e.g., swim-lane, BPMN, RACI)
• Familiarity with the GTM tech stack and how data moves between systems
• Strong project and change management skills; comfortable influencing teams through change in a complex, fast-moving environment
• Strong facilitation, documentation, and change management skills
• Preferred: Salesforce Administrator, Business Analyst, or CPQ certification; interest in growing toward GTM engineering and AI agent development

This position offers a salary range of $160,000 - $185,000 USD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy.