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position below:\n\nJob Title: Customer Success Manager\n\nLocation: Lagos\n\nJob Type: Fulltime\n\nJob Objective\n\n To proactively manage customer relationships across assigned accounts, ensuring successful onboarding, adoption, value realization, and ongoing satisfaction with Bluechip’s solutions.\n\n The role serves as a trusted advisor to customers, aligning business needs with product capabilities while driving retention and growth.\n\nKey Duties & Responsibilities\n\n Serve as the primary point of contact for assigned customers throughout the customer lifecycle\n\n Lead customer onboarding, solution adoption, and post-implementation success activities\n\n Build strong, trusted relationships with customer stakeholders and decision-makers\n\n Understand customer business goals and align Bluechip solutions to measurable outcomes\n\n Conduct regular check-ins, business reviews, and success planning sessions\n\n Track product usage, customer health metrics, and adoption trends\n\n Identify risks, issues, and opportunities early and proactively manage escalations\n\n Collaborate with Divisional Heads and Support teams to resolve issues and improve customer experience\n\n Capture customer feedback and advocate for enhancements or improvements internally\n\n Support renewals, upsell, and cross-sell opportunities in collaboration with Sales\n\n Ensure customers achieve maximum value from Bluechip’s solutions.\n\nKey Performance Indicators (KPIs)\n\n Customer retention and renewal rate\n\n Customer satisfaction score (CSAT ≥ 4.2/5)\n\n Product adoption and usage metrics\n\n Time-to-value and onboarding success rate\n\n Number of escalations resolved within SLA\n\n Net Revenue Retention (NRR) and expansion support.\n\nEducation & Qualifications\n\n Bachelor’s degree in Business, IT, Engineering, or a related discipline\n\n Professional certifications (Customer Success, Project Management, Agile, or IT-related) are an advantage\n\n 3–5 years of experience in Customer 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savings plan with company contributions\n\n Professional development and certification support\n\n Supportive and inclusive work culture\n\n Flexible work arrangements to promote work-life balance\n\n Modern, collaborative work environment. \n\nApplication Closing Date\n\nNot Specified. \n\nHow to Apply\n\nInterested and qualified candidates should:\n\nClick here to apply online","description_format":"text","description_chars":3581,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-10T05:03:45Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely 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