{"id":2469464,"url":"https://alion.io/job/bluecross-manager-customer-experience","title":"Manager, Customer Experience","company":{"id":1049212,"name":"Bluecross","domain":"bluecross.ca","url":"https://alion.io/company/bluecross-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada","Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":99000,"period":"year","method":"role_country_seniority_unknown","sample_n":1103},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-14T13:29:38Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do-and place trust in our employees to deliver our vision.\nWorking at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.\nOVERVIEW:\nReporting to the director, Head of Experience & Enablement, the manager, Customer Experience is an enterprise enablement leader responsible for translating Alberta Blue Cross’s established customer experience strategy into action. This role will advance organizational adoption of CX practices, strengthen CX capability, connect customer evidence to enterprise priorities and support greater accountability for customer experience across the organization.\nThe manager will own the enterprise CX enablement roadmap, CX measurement approach, CX capability and competency framework, and CX Awards program. Working across organizational boundaries, this role equips, informs and influences leaders and teams while business areas remain accountable for operational improvements and experience delivery.\nThe successful candidate will lead a small team and partner with Experience & Enablement, Human Resources, Learning & Organizational Development, Corporate Insights, Product, Digital, Marketing, Sales, Service, Operations and other business areas to help embed customer-centric practices into planning, prioritization and decision-making.\nWHAT YOU WILL DO:\nOwn and evolve the enterprise CX enablement roadmap, translating CX strategy into practical initiatives, programs, tools and actions that build organizational capability and adoption.\n\nSteward the CX measurement framework and scorecard, connecting Voice of Customer insights, customer evidence and enterprise priorities to support planning and decision-making.\n\nTranslate CX performance, customer insights and emerging trends into clear narratives, recommendations and opportunities for focused action.\n\nOwn and evolve the enterprise CX competency framework, partnering with Human Resources and Learning & Organizational Development to embed capability across the organization.\n\nDevelop practical CX frameworks, toolkits, workshops and resources that help leaders and teams apply customer-centric practices in their work.\n\nLead the CX Awards program, including communications, nominations, evaluation, selection and recognition, while using award stories to reinforce desired CX behaviours.\n\nInfluence without direct authority, building shared understanding and accountability while respecting business ownership of experience delivery and operational improvements.\n\nWHAT YOU WILL HAVE:\nProgressive experience in customer experience, customer strategy, experience management, customer insights, organizational enablement or a related discipline.\n\nStrong knowledge and practical application of CX methodologies, including Voice of Customer, experience measurement, personas, customer journey management and customer-centric design.\n\nDemonstrated experience translating CX strategy into enterprise programs, frameworks, capabilities and measurable outcomes.\n\nAbility to synthesize quantitative and qualitative information, identify meaningful patterns and translate evidence into clear implications and recommendations.\n\nStrong facilitation, communication, storytelling and relationship-building skills, with the ability to influence across diverse leaders, teams and perspectives.\n\nExperience leading and developing team members and creating an environment of collaboration, curiosity and continuous improvement.\n\nPost-secondary education in business, marketing, communications, social sciences, customer experience or a related discipline, or an equivalent combination of education and experience.\n\nThis position will remain open until suitable candidates are selected.\nAlberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.\nWe offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca\nA criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.","description_format":"text","description_chars":4703,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-13T19:33:31Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.52,"p_room":0.45,"age_days":45,"expected_fill_days":25,"reasons":["conf:16","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/bluecross-manager-customer-experience","json_url":"https://alion.io/job/bluecross-manager-customer-experience.json","meta":{"generated_at":"2026-10-15T18:56:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049212},"rest":"https://alion.io/mcp/rest/get_company?id=1049212"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbluecross-manager-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbluecross-manager-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbluecross-manager-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bluecross-manager-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbluecross-manager-customer-experience"}]}