{"id":3258485,"url":"https://alion.io/job/bluefors-customer-service-representative","title":"Customer Service Representative","company":{"id":56768,"name":"Bluefors","domain":"bluefors.com","url":"https://alion.io/company/bluefors","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T17:59:50Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T02:58:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We are looking for a Customer Service Representative to join our Sales Operations / Commercial team at Bluefors in Syracuse, NY. In this vital role, you will serve as the key bridge between prospective customers and our internal operations, ensuring seamless communication and top-tier service. If you are passionate about helping customers, thriving in a collaborative setting, and eager to contribute to cutting-edge technology solutions, this is the perfect opportunity for you. Interested? Keep reading!\nYour tasks will as a Customer Service Representative include responding in a timely and accurate manner to customer inquiries regarding order status and product information, as well as preparing sales quotations and issuing order acknowledgements upon receiving formal purchase orders. You will process customer orders and revisions in strict accordance with established departmental policies and procedures. Additionally, you will collaborate cross-functionally with internal teams to address and resolve customer needs while communicating customer concerns promptly and effectively to appropriate stakeholders. You will also review purchase orders, contracts, and applicable terms and conditions, perform export compliance screenings in alignment with Bluefors policies, and carry out additional duties as assigned.\nWe are looking for a Customer Service Representative professional who possesses a High School diploma/GED with six months to one year of related experience and/or training, or an Associate degree (or equivalent from a two-year college or technical school), or an equivalent combination of education and experience. You should demonstrate a strong customer focus, excellent time management, and strong organizational skills. We expect outstanding written and verbal communication skills in English, along with interpersonal and relationship-building abilities to work effectively both independently and collaboratively in a team environment. You must also embody our Leadership Principles, maintain confidentiality when handling sensitive information, and have computer proficiency in data entry and processing using Microsoft Office and Outlook, as well as the ability to read and interpret safety guidelines, operating instructions, procedure manuals, and training materials.\nWe also appreciate candidates with prior experience performing export compliance screenings, as well as hands-on experience using ERP systems and CRM software. Bilingual skills are a definite plus that will help you excel in our international environment. Above all, we value team members who align with our core values, maintain a professional and courteous demeanor when interacting with internal and external customers, and comfortably adapt to working across both office and manufacturing environments while following safety protocols and wearing mandatory PPE when required.\nWe offer you an interesting, challenging, and responsible position as well as the support of a highly skilled growth organization. This is an excellent opportunity for your own professional growth in a dynamic, enthusiastic, and professional team where we work together, and we support each other. We have a multicultural work environment with room to grow, where you can use your potential and develop your skills.\nMain Responsibilities\nProvide timely and accurate information regarding customer order status and product inquiries\n\nProcess customer orders and order changes in accordance with established policies and procedures\n\nCollaborate cross-functionally to resolve customer needs and issues\n\nProvide timely feedback regarding customer concerns\n\nPerform export compliance screenings in accordance with company policies\n\nReview purchase orders, contracts, and terms and conditions for accuracy and compliance\n\nPerform additional duties as assigned\n\nWe offer a generous benefits package including health, dental, vision, 401(k), long- and short-term disability, life insurance, training, tuition reimbursement, and Paid Time Off (PTO).\nLocation: Syracuse, New York\nPay Range: $19.71 - $28.85 / hr. (DOE)\nWhat We Expect from You\nHigh school diploma or general education degree (GED), or equivalent combination of education and experience\n\nSix months to one year of related experience in customer service or administrative role preferred\n\nAssociate degree or coursework from a two-year college or technical school preferred\n\nStrong customer/client focus with the ability to build and maintain relationships\n\nExcellent time management and organizational skills\n\nStrong interpersonal and communication skills, both written and verbal\n\nAbility to work independently and in a team environment\n\nProficiency in Microsoft Office and Outlook, with basic data entry and processing skills\n\nAbility to read and interpret documents such as procedures, manuals, and instructions\n\nStrong attention to detail and commitment to accuracy\n\nDependability and adaptability in a fast-paced environment\n\nCommitment to safety and alignment with company Leadership Principles and workplace competencies\n\nExcellent command of English, both written and spoken\n\nWe Also Appreciate\nExperience working with ERP systems and CRM software\n\nBilingual or multilingual communication skills\n\nA proactive approach to problem-solving and customer support\n\nAbility to identify process improvements and contribute ideas\n\nStrong organizational skills and ability to manage multiple priorities\n\nA team-oriented mindset with a collaborative approach to work\n\nFlexibility and adaptability in a dynamic work environment\n\nA positive attitude and strong alignment with company values, including safety, diversity, and organizational effectiveness\n\nPhysical Demands\nThis job operates in and out of a professional office environment. This position will have work that may be in an office or manufacturing setting. This position interacts with both internal and external customers in a professional, courteous manner, while keeping information confidential as needed. This role routinely uses standard office equipment such as computers, phones, filing cabinets and copiers. While in the manufacturing environment, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to humid conditions; fumes or airborne particles; heat; cold; risk of electrical shock and vibration. The noise level in the work environment is usually moderately loud. Mandatory PPE must be worn as required.\nWork Environment\nThis job operates in and out of a professional office environment. This position will have work that may be in an office or manufacturing setting. This position interacts with both internal and external customers in a professional, courteous manner, while keeping information confidential as needed. This role routinely uses standard office equipment such as computers, phones, filing cabinets and copiers. While in the manufacturing environment, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to humid conditions; fumes or airborne particles; heat; cold; risk of electrical shock and vibration. The noise level in the work environment is usually moderately loud. Mandatory PPE’s must be worn as required.\nBluefors Cryocooler Technologies, Inc. is an Equal Opportunity Employer. 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