{"id":1756681,"url":"https://alion.io/job/bluegrace-logistics-customer-logistics-operations-manager-riverview-fl","title":"Customer Logistics Operations Manager - Riverview, FL","company":{"id":2220741,"name":"BlueGrace Logistics","domain":"mybluegrace.com","url":"https://alion.io/company/mybluegrace","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riverview, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-03T11:00:39Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-22T05:24:50Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Job Summary\nWe are seeking an in office Operations Manager with strong LTL experience. This role is a data driven, detailed oriented, project focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development and timely execution in a fast-paced work environment. This position is managing accounts and not managing people. This position is fully on-site in our Riverview office.\nWhat’s in it for you?\nAward-Winning Culture: Recognized for our people-first values and team energy. You’ll feel it the moment you walk through our doors.\nWeekly Perks & Recognition: Enjoy our Friday “Thank You” Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.\nProfessional Development: Gain access to over 1,800 on-demand courses through our internal LMS, BG University, to grow your skills and advance your career.\nTeam That Embodies our Core Values: You’ll join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.\nEmbrace the Energy: With our fast-paced, high-reward environment, no two days are ever the same. Our company is perfect for go-getters who thrive in a little organized chaos.\nGiving Back: Join us in making an impact! Our team actively participates in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation & more.\nComprehensive Benefits Available: Access to Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans to support your well-being.\nWhat you’ll do:\nDaily communication between the Customer and BG internal teams as it relates to the customer’s operations\nProactively manage the operations dashboard ensuring BG is meeting and exceeding the service commitments to the customer\nIdentify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement\nManage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account\nDeliver Weekly review and monthly report outs to the customer based on their requirements\nDevelop, facilitate and implement account-specific projects. Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility.\nCalculating the ROI and impact for projects and communicating value provided.\nPerform root cause analysis for any issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution meeting or exceeding the customer’s expectations.\nEscalation of client critical issues to upper management and follow up with solutions\nCreate presentations, documents and spreadsheets to help manage customer accounts and share appropriate data with accounts.\nCommunicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively.\nWhat you’ll need:\nBachelor's degree in supply chain field or equivalent combination of education and experience.\n 5+ years of LTL or FTL experience required.\nExperience working with big box retail companies\nAbility to write business and other related reports and correspondence as an industry subject matter expert.\nAbility to speak effectively before groups of customers or employees of organization.\nAbility to analyze all aspects of transportation data to report in clear and meaningful metrics.\nAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.\nAbility to deal with problems involving several concrete variables in standardized situations.\nExperience working in ERP/WMS systems and Microsoft Office Suite","description_format":"text","description_chars":3963,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-03T11:00:39Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.744,"p_room":0.55,"age_days":18,"expected_fill_days":13,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/bluegrace-logistics-customer-logistics-operations-manager-riverview-fl","json_url":"https://alion.io/job/bluegrace-logistics-customer-logistics-operations-manager-riverview-fl.json","meta":{"generated_at":"2026-10-22T07:16:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2823,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2220741},"rest":"https://alion.io/mcp/rest/get_company?id=2220741"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbluegrace-logistics-customer-logistics-operations-manager-riverview-fl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbluegrace-logistics-customer-logistics-operations-manager-riverview-fl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbluegrace-logistics-customer-logistics-operations-manager-riverview-fl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bluegrace-logistics-customer-logistics-operations-manager-riverview-fl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbluegrace-logistics-customer-logistics-operations-manager-riverview-fl"}]}