{"id":1756676,"url":"https://alion.io/job/bluegrace-logistics-implementation-manager-customer-onboarding-riverview-fl","title":"Implementation Manager (Customer Onboarding) - Riverview, FL","company":{"id":2220741,"name":"BlueGrace Logistics","domain":"mybluegrace.com","url":"https://alion.io/company/mybluegrace","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riverview, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":426},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-03T11:00:39Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-19T06:36:58Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Summary\nThis role is primarily responsible for the successful onboarding of new clients, focused with North American transportation Management. This person will oversee all facets of implementation including but not limited to initiation, planning, design, execution, monitoring of task completion, and holding stakeholders accountable as well as develop processes, introduce new systems and programs to the client. This individual must excel at a high level with communication of multiple parties, stakeholders, tasks, and deadlines.\nThis role requires the ability to identify potential gaps in process, data, alignment with objectives identified in the sales process or changing market conditions and serve as the primary contact with the customer from contract execution through steady state.\nPlease note that this is an on-site position.\nWhat you’ll do:\nUnderstand Scope of Services from our sales team with onboarding requirements, regarding all modes of transportation, Invoicing, Account specific Pricing, ERP/WMS Integration, Freight Pay and Audit, and reporting needs.\nInitial discovery of a new client while touring of their facilities, interviewing client stakeholders, defining requirements and scope.\nUnderstand the order to cash cycle as it pertains to all modes of transportation that are in scope for the given project. \nDevelop a detailed project plan assigning dates and owners to monitor and track progress.\nMeet with clients on a consistent basis to review project schedule and status.\nManage all stakeholder expectations of timelines, project details and future state.\nGather all client requirements to execute the proper operational strategy (LTL, TL, Invoicing, Integration etc. \nInitiate and validate that all systems have been set up based on client requirements.\nManage changes and escalate, when necessary, if/when the project scope or project schedule has changed.\nCoordinates across internal departments and ensure that the necessary processes are created, documented, and receive full sign off from all parties prior to be executed.\nWorks with client to define Key Performance Indicators to measure the success of BlueGrace’s performance, document and execute with all Internal Stakeholders.\nRecommends best practices and process improvements in or between Client and Internal stakeholders.\nProvide Training of systems and/or processes to any client stakeholders\nProvide ownership of the full project until account has reached a steady state with sign off from all client and Internal stakeholders. \nWhat you’ll need:\n2 - 4 year college degree with focus in logistics or supply chain preferred, not required\n3 to 5 years oftransportation/logistics experience is required\n Ability to travel more than 50%\nStrong written and verbal communication skills.\nPrior experience of project management or implementation of new business\nPrior experience with Project Management Software.\nPrior experience with Microsoft Office Suite (Word, Excel, Visio)\nExperience with LTL and FTL operations, pricing, and execution\nPrior experience with Transportation Management System Software \nExperience with systems integration (API, EDI, FTP) from a business process standpoint\nExperience with managing data through Microsoft Excel \nWhat’s in it for you?\nComprehensive Benefits Available: Access to Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans to support your well-being.\nAward-Winning Culture: Recognized for our people-first values and team energy. You’ll feel it the moment you walk through our doors.\nWeekly Perks & Recognition: Enjoy our Friday “Thank You” Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.\nProfessional Development: Gain access to over 1,800 on-demand courses through our internal LMS, BG University, to grow your skills and advance your career.\nTeam That Embodies our Core Values: You’ll join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.\nEmbrace the Energy: With our fast-paced, high-reward environment, no two days are ever the same. Our company is perfect for go-getters who thrive in a little organized chaos.\n Giving Back: Join us in making an impact! Our team actively participates in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation & more.","description_format":"text","description_chars":4445,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-03T11:00:39Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.809,"p_room":0.9,"age_days":15,"expected_fill_days":31,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/bluegrace-logistics-implementation-manager-customer-onboarding-riverview-fl","json_url":"https://alion.io/job/bluegrace-logistics-implementation-manager-customer-onboarding-riverview-fl.json","meta":{"generated_at":"2026-10-19T10:39:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2220741},"rest":"https://alion.io/mcp/rest/get_company?id=2220741"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbluegrace-logistics-implementation-manager-customer-onboarding-riverview-fl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbluegrace-logistics-implementation-manager-customer-onboarding-riverview-fl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbluegrace-logistics-implementation-manager-customer-onboarding-riverview-fl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bluegrace-logistics-implementation-manager-customer-onboarding-riverview-fl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbluegrace-logistics-implementation-manager-customer-onboarding-riverview-fl"}]}