Integration Business Analyst

Job Summary

This is a business analyst role focused on system integrations, mainly in a logistics setting. The person acts as the bridge between business teams, technical teams, and outside partners, making sure data moves correctly between systems like ERP, TMS, WMS, CRM, and finance tools.

Please review the requirements above carefully, as relevant experience is required to be considered for this role.

We are not accepting soliticitations from staffing agencies at this time.

Responsibilities

• Assess current-state business processes and supporting systems, including ERP and system-to-system integrations
• Perform gap and data analysis to identify improvement opportunities
• Gather and document integration requirements, including source and target systems, data mappings, transformation rules, triggers, frequency, volumes, and error-handling expectations
• Document business processes and data flows across ERP platforms (e.g., SAP, Oracle, NetSuite) and connected systems such as TMS, WMS, CRM, and finance applications
• Define and maintain integration specifications, including API and interface specs, field-level mapping documents, and EDI transaction mapping (e.g., 204, 210, 214, 990, 850, 810)
• Partner with trading partners, carriers, customers, and vendors to onboard, test, and troubleshoot EDI and API connections
• Monitor and triage integration failures, reconcile data discrepancies between systems, and work with technical teams to find root causes
• Support developers with functional clarification and set expectations with the team and stakeholders
• Identify, document, and help manage change, and transition delivered solutions to end users
• Create design artifacts such as functional design specifications, low-fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams, and integration diagrams
• Contribute to IT solution strategy, governance, and design, including integration architecture and standards for data quality, master data, and interface documentation
• Document, socialize, and triage issues, defects, and enhancement requests
• Review enhancement requests, test plans and cases, user guides, capability discovery, and delivery roadmaps
• Plan and run test plans and cases, including end-to-end integration, UAT, and regression testing across connected systems, to protect solution quality

Qualifications

• Experience with one or more of the following:
  • Microsoft 365 (SharePoint, Teams, OneDrive, or Copilot)
  • Custom application development
  • Data analytics
  • ERP systems such as SAP, Oracle, or NetSuite (functional or integration experience)
• Working knowledge of integration concepts and technologies, such as REST/SOAP APIs, JSON/XML, flat files, SFTP, middleware, and event-based or batch integration patterns
• Understanding of EDI standards (ANSI X12, EDIFACT) and EDI processes
• Experience with integration or middleware platforms
• Knowledge of the software development life cycle
• Proven track record of managing multiple projects at once and meeting deadlines
• Strong problem-solving skills, with the ability to think critically and strategically, identify solutions, and escalate issues appropriately
• Ability to spot risks early and help build mitigation plans
• Ability to work independently and as part of a team
• Excellent verbal and written communication and presentation skills
• Ability to thrive in a fast-paced technical environment
• Familiarity with SQL or other data querying tools for validating and troubleshooting data
• Experience with Azure DevOps, JIRA, Visio, or other project management tools
• Experience with Figma or other prototyping and interface design tools