{"id":2022306,"url":"https://alion.io/job/bluekango-customer-success-manager","title":"Customer Success Manager","company":{"id":2238794,"name":"BlueKanGo","domain":"bluekango.com","url":"https://alion.io/company/bluekango","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cesson-Sévigné, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":78},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T07:08:23Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T09:02:01Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Rejoignez BlueKanGo, une entreprise innovante dans le domaine de la gestion de la performance. En tant que Customer Success Manager, vous serez le point de contact principal pour un portefeuille de clients, assurant leur satisfaction et leur engagement. Vous travaillerez en étroite collaboration avec toutes les équipes internes pour offrir une expérience client fluide et performante.\nMissions\nPiloter et accompagner un portefeuille de clients en assurant leur satisfaction, leur engagement et l’atteinte de leurs objectifs.\nConstruire et entretenir une relation de confiance avec les sponsors, référents métiers et utilisateurs clés de vos comptes.\nConcevoir et animer des points de suivi réguliers afin d’identifier les opportunités d’amélioration et de développement des usages.\nProfil recherché\nVous êtes le profil idéal si vous :* Avez une **expérience significative dans l’accompagnement client**, le conseil ou la gestion de projets\n* Faites preuve d'une forte **curiosité technique** vous permettant de comprendre les mécanismes de paramétrage de la plateforme, d'accompagner les administrateurs clients dans leurs réflexions et de collaborer efficacement avec les équipes expertes BlueKanGo\n* Disposez d’une **fibre commerciale** vous permettant d’identifier des opportunités de développement chez vos clients\n* Aimez travailler en transversalité avec différents services et contribuer à la réussite collective\n* Êtes reconnu·e pour votre organisation, votre rigueur et votre sens du service\n* Faites preuve d’autonomie tout en appréciant le fonctionnement collaboratif de l’entreprise\n* Faites preuve d’écoute, d’empathie et d’excellentes qualités relationnelles\n*BlueKanGo s’engage en faveur de l’égalité des chances. À compétences égales, toutes les candidatures seront étudiées avec attention.*","description_format":"text","description_chars":1809,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:22:48Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bluekango-customer-success-manager","json_url":"https://alion.io/job/bluekango-customer-success-manager.json","meta":{"generated_at":"2026-10-13T11:27:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2238794},"rest":"https://alion.io/mcp/rest/get_company?id=2238794"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbluekango-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbluekango-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbluekango-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bluekango-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbluekango-customer-success-manager"}]}