{"id":238079,"url":"https://alion.io/job/blueoptima-implementation-engineer","title":"Implementation Engineer","company":{"id":2256,"name":"BlueOptima","domain":"blueoptima.com","url":"https://alion.io/company/blueoptima","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-04T13:12:27Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-27T10:55:40Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"BlueOptima is an engineering intelligence platform trusted by some of the world's largest banks, insurers, and enterprises. We give CTOs, CIOs, and engineering leaders the objective data they need to measure software engineering productivity, prove AI ROI, and reduce delivery risk.\nThe conversation we sit in the middle of is one of the most pressing in enterprise technology right now. Every large organisation is rolling out AI coding tools and nobody can tell their board whether it is actually working. We can. Our research and our platform provide the answer, and we are building the commercial engine to get that message in front of the people who need to hear it.\n We are seeking a proactive and technically minded Implementation Engineer to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.\nThis client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.\nKey Responsibilities\nLead the onboarding process for new clients, including project planning, setup, and technical implementation\nSupport installation and configuration of the BlueOptima platform\nProvide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors\nMonitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues\nEnsure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption\nTrain client-side system administrators to independently manage platform operations\nCollaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience\n 4+ years of experience in a technical client-facing role\nStrong communication and problem-solving skills\nProven ability to manage multiple projects or clients simultaneously\nDetail-oriented and highly organized, with a proactive attitude\nBasic Linux skills (e.g. navigating file systems, reviewing logs)\nBasic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)\nBasic SQL skills (e.g. reading/writing simple queries for troubleshooting)\nBasic bash scripting skills\nStrong time-management skills and ability to thrive in a fast-paced environment\nExposure to technical support processes or client success operations\nNice to Have\nFamiliarity with basic networking concepts (e.g. IP whitelisting, firewall configuration, connectivity diagnostics)\nExperience working with enterprise SaaS platforms\nBackground in working with version control systems and/or task tracking system\n Why Join Us?\nCulture & Growth\nGlobal team with an innovative and supportive mindset\nRapid career development and visibility in a high-growth tech company\nFreedom to build your own success story\nTraining programs and Personal Development Plans tailored for each employee\nBenefits:\n32 days of holidays (this includes public and religious holidays)\nContributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed\nGratuity payments\nPrivate Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)\n12 Weeks Paid Paternity Leave, 6 months Maternity leave\nSupport with childcare costs (50%)\nWork from Home Equipment allowance\nFlexible Work from Home policy - 2 days home p/w\nFlexible Work from Long Distance - 4 weeks a year\nSponsored Learning Opportunities\nTeam Socials\nStay connected with us on LinkedIn or keep an eye on our career page for future opportunities!","description_format":"text","description_chars":3903,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Code Intelligence","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-09-05T10:14:29Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.457,"p_room":0.35,"age_days":52,"expected_fill_days":17,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/blueoptima-implementation-engineer","json_url":"https://alion.io/job/blueoptima-implementation-engineer.json","meta":{"generated_at":"2026-10-27T11:51:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14081,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2256},"rest":"https://alion.io/mcp/rest/get_company?id=2256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblueoptima-implementation-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblueoptima-implementation-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblueoptima-implementation-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blueoptima-implementation-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblueoptima-implementation-engineer"}]}