Cloud Support Engineer – Microsoft 365 and AI

About Blueprint

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.

Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.

At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.

Bring your perspective. Raise the standard. Build what matters.

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About the Role

As a Cloud Support engineer, you’ll help organizations accelerate their AI transformation through the deployment, adoption, governance, and optimization of Microsoft 365 Copilot, AI agents, and related cloud solutions. You’ll serve as a trusted technical advisor, helping customers identify valuable AI use cases, overcome technical and operational barriers, and translate their AI investments into measurable business outcomes.

This role combines deep technical expertise with customer consulting, adoption and change management, executive engagement, and cross-functional leadership. You’ll work closely with customers, implementation partners, account teams, and delivery resources to scale secure, governed AI solutions aligned with organizational goals.

What You'll Do

• Drive customer adoption and sustained usage of Microsoft 365 Copilot, AI agents, and related solutions, with accountability for measurable consumption and business outcomes.
• Advise customers and partners on Microsoft 365 Copilot, Copilot Studio, AI agents, and related cloud technologies.
• Help customers design, deploy, configure, and operationalize AI solutions aligned with their business objectives and adoption goals.
• Lead technical engagements to identify and resolve barriers related to identity, security, compliance, governance, data access, licensing, and platform readiness.
• Advise customers on AI readiness, including data security, oversharing controls, compliance, governance, and responsible AI practices.
• Develop AI adoption and change-management strategies addressing executive sponsorship, target-user groups, communications, training, and adoption activities.
• Help customers progress from foundational AI usage to advanced, high-impact use cases and power-user behaviors.
• Coordinate with partner organizations and delivery resources to accelerate AI deployment, activation, adoption, and ongoing consumption.
• Engage business and technical decision-makers to connect AI usage with measurable business value, return on investment, and organizational outcomes.
• Present usage insights, adoption trends, and business impact to customer stakeholders and executive audiences.
• Manage usage and adoption milestones through completion across assigned customer accounts.
• Serve as a key point of contact among customers, partners, account teams, and internal stakeholders throughout the AI adoption journey.
• Lead and motivate technical communities while collaborating across diverse customer and stakeholder groups.
• Identify adoption patterns, technical blockers, customer feedback, and success stories to support continuous improvement.
• Analyze usage, adoption, and business-outcome signals to identify opportunities for expanded AI adoption and additional solutions.
• Collaborate with account teams, specialists, and partners to support customer expansion, renewal strength, and consumption-led growth.
• Continuously develop your expertise as AI technologies, customer needs, and business priorities evolve.

What You'll Bring

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, plus 7 to 9 years of relevant experience, or equivalent practical experience.
• Relevant experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting.
• At least 2 years of experience in an enterprise customer-facing role, including responsibility for internal and external stakeholder management and communication.
• At least 2 years of experience delivering customer-facing technical projects.
• At least 2 years of experience working with Microsoft 365 and cloud platforms.
• Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including Copilot Control System, adoption and change management, and Copilot Analytics.
• Deep technical expertise in Microsoft security and compliance technologies, including Microsoft Entra, Conditional Access, identity governance, Microsoft Purview, sensitivity labels, Data Loss Prevention, DSPM for AI, and SharePoint Advanced Management.
• Experience building and governing AI agents with Copilot Studio, including applying a register, govern, and protect model.
• Strong written and verbal communication skills, with the ability to collaborate across global teams and produce high-quality documentation.

Certifications

At least two of the following certifications:

• MS-102: Microsoft 365 Administrator Expert
• SC-401: Information Security Administrator Associate (Microsoft Purview)
• AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals
• AB-100: Agentic AI Business Solutions Architect Expert
• AB-730: AI Business Professional Associate

Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $40.00 - $45.00/hour USD. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location and Work Arrangement

This is a remote position open to candidates located within the United States. 

Benefits

Blueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include:

• Medical, dental, and vision coverage
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Competitive paid time off
• Parental leave
• Professional growth and development opportunities

Benefits and eligibility may vary based on role, employment status, and location.

Equal Employment Opportunity

Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Applicant Accommodations

If you need a reasonable accommodation to participate in any part of the application or interview process, please contact [email protected].