{"id":1131123,"url":"https://alion.io/job/blueprint-customer-support-agent-bench-team","title":"Customer Support Agent - (Bench Team)","company":{"id":2598,"name":"Blueprint","domain":"bpcs.com","url":"https://alion.io/company/blueprint","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T02:09:12Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T22:49:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Blueprint\nBlueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.\nOur culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.\nAt Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.\nBring your perspective. Raise the standard. Build what matters.\nAbout the Role\nWe’re looking for a Customer Support Agent withEnglish fluency to join our Bench Team. In this individual-contributor role, you’ll provide fast, accurate, and personalized support to customers through research, investigation, troubleshooting, and effective resolution.\nYou’ll work within a fast-paced, structured support environment where clear communication, critical thinking, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting client expectations for service, quality, productivity, and customer satisfaction.\nWhat You'll Do\nDeliver high-quality customer service by following established departmental policies, processes, and support standards.\nManage and respond to customer-support tickets within established service-level agreements, client standards, and performance guidelines.\nFocus on accurate and efficient first-contact resolution whenever possible.\nFollow established troubleshooting procedures and use approved resources, knowledge documentation, and desktop tools to diagnose and resolve customer issues.\nWork across multiple tools, systems, knowledge bases, and communication channels while applying available information to individual customer situations.\nAssist with creating and updating knowledge-base articles.\nContribute to team development through active collaboration, knowledge sharing, and issue resolution.\nCoordinate with internal teams to provide feedback, identify trends, report recurring concerns, and resolve customer issues.\nResearch and resolve escalated issues within the approved scope of the role.\nServe as a point of escalation for customer inquiries when assigned.\nMonitor client-facing communication tools, including Mattermost, and remain current on client updates and directives.\nRespond to customer requests escalated by Tier 2 agents and address customer needs, complaints, and account-related concerns.\nUse critical thinking and sound judgment to determine appropriate next steps and support positive outcomes for the client and customer.\nSupport managers with onboarding new and existing agents into the Escalated Accounts workflow when assigned.\nDemonstrate Blueprint’s values through daily interactions with customers, clients, and colleagues.\nProvide support across additional ticket queues based on business needs.\nSupport additional customer-experience initiatives and projects as assigned.\nWhat You'll Bring\nAt least one year of customer-service experience or equivalent relevant experience.\nAssociate degree or equivalent combination of education and relevant experience.\nWritten fluency in English.\nStrong written communication skills and the ability to provide clear, accurate, and professional customer responses.\nExperience using computers and working across multiple systems and support tools.\nAbility to perform initial troubleshooting of common computer and network issues.\nAbility to remain composed and professional when handling stressful or complex customer situations.\nStrong customer focus and a genuine interest in helping people resolve problems.\nExcellent interpersonal, organizational, and customer-service skills.\nStrong attention to detail and time-management skills.\nAbility to meet deadlines, client productivity standards, and service expectations.\nStrong critical-thinking, research, and problem-solving skills.\nAbility to receive, apply, and grow from constructive feedback.\nProficiency with Microsoft Office or related productivity software.\nAbility to work independently, use sound judgment, and seek guidance when appropriate.\nPreferred Qualifications\nBachelor’s degree.\nKnowledge of or interest in online gaming.\nExperience working with account-related support tickets.\nAbility to troubleshoot account-related ticket issues independently and collaboratively.\nExperience working with ticketing systems or customer-support platforms.\nSchedule and Work Requirements\nThis role may require scheduled coverage during weekends and holidays based on business and customer-support needs.\nWork schedules may change based on operational requirements.\nTime-off availability may be limited during peak business periods to maintain appropriate customer coverage.\nCompensation\nAt Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.\nFor candidates based in Washington State, the anticipated compensation range is $23.00 to $25.50 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.\nLocation and Work Arrangement\nBellevue, Washington\nThis is a hybrid role that generally requires two days per week in the Bellevue office, with additional flexibility based on Blueprint’s work-from-home policy and business needs.\nBenefits\nBlueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include:\nMedical, dental, and vision coverage\nFlexible Spending Account (FSA)\n401(k) retirement plan\nCompetitive paid time off\nParental leave\nProfessional growth and development opportunities\nBenefits and eligibility may vary based on role, employment status, and location.\nEqual Employment Opportunity\nBlueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.\nApplicant Accommodations\nIf you need a reasonable accommodation to participate in any part of the application or interview process, please contact .","description_format":"text","description_chars":7049,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Intelligence","Data Engineering","IT Consulting"],"lifecycle":[{"event":"open","at":"2026-09-23T03:07:31Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/blueprint-customer-support-agent-bench-team","json_url":"https://alion.io/job/blueprint-customer-support-agent-bench-team.json","meta":{"generated_at":"2026-09-23T23:42:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}