{"id":3261421,"url":"https://alion.io/job/blueprint-ftc-it-operations-case-management-specialist","title":"IT Operations & Case Management Specialist","company":{"id":3078750,"name":"Blueprint FTC","domain":"blueprint.com","url":"https://alion.io/company/blueprint-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":28,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Service Desk","optional":false},{"name":"Azure DevOps","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-26T01:28:08Z","employer_posted_date":null,"last_verified_at":"2026-10-26T01:28:08Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"About Blueprint\n\nBlueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.\n\nOur culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.\n\nAt Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.\n\nBring your perspective. Raise the standard. Build what matters.\n\nIn This RoleYou will support infrastructure capacity operations by managing incoming requests through a case tracking system, ensuring each request is complete, accurate, and routed to the appropriate owner. This role focuses on escalation triage, data validation, queue management, and operational reporting in a high-volume environment. You will resolve routine cases by following established procedures, track outstanding actions, maintain accurate records and budget trackers, and prepare weekly metrics on request volumes, backlogs, and escalations. You will also identify recurring issues and recommend process improvements. All capacity allocation decisions, exception approvals, and policy determinations remain with authorized internal personnel.\nResponsibilities\nReview, triage, prioritize, and route incoming infrastructure capacity requests through a case management system.\n\nValidate request details, including identifiers, product SKUs, regions, core counts, and other required information.\n\nFollow up with requestors to obtain missing or incorrect information and ensure cases meet established requirements.\n\nResolve routine cases in accordance with documented procedures and service guidelines.\n\nIdentify urgent, complex, or out-of-process requests and escalate them to the appropriate owner with clear summaries and supporting details.\n\nMaintain accurate case records, budget trackers, capacity logs, and related operational documentation.\n\nUse Microsoft Excel to reconcile data, maintain tracking spreadsheets, and prepare recurring operational reports.\n\nCoordinate with account teams and capacity owners to track outstanding actions and support timely case closure.\n\nPrepare case queues, meeting notes, and action items for team working sessions and operational reviews.\n\nReport on request volumes, backlog aging, triage timeliness, escalation trends, and record accuracy.\n\nIdentify recurring issues, process gaps, and opportunities to improve queue management and operational procedures.\n\nFollow established processes and escalation guidelines without making independent capacity allocation or policy decisions.\n\nQualifications\nAssociate or bachelor's degree in business management, economics, finance, accounting, or a related field.\n\n2–4 years of experience in operations coordination, service desk support, case management, or a similar request-based environment.\n\nAt least 2 years of experience using ticketing or case management systems to triage, route, update, track, and close requests.\n\nAt least 2 years of experience using advanced Microsoft Excel features, including lookup functions, pivot tables, and data reconciliation.\n\nAt least 1 year of familiarity with Microsoft Azure fundamentals, including compute resources, virtual machine families and SKUs, and geographic regions.\n\nStrong analytical, logical reasoning, and critical-thinking skills, with the ability to identify data inconsistencies and recognize patterns.\n\nHigh attention to detail when reviewing request information, validating records, and maintaining tracking systems.\n\nClear written communication skills, including the ability to request missing information and prepare concise escalation summaries.\n\nAbility to follow established procedures, exercise sound escalation judgment, and recognize when a request requires additional review.\n\nStrong organizational and stakeholder coordination skills, including the ability to manage competing priorities and track actions through completion.\n\nAbility to work independently on routine tasks while seeking guidance when requests fall outside established procedures.\n\nPreferred Qualifications\nExperience with Azure DevOps; familiarity with ServiceNow, Jira, or similar ticketing and case management platforms is also valuable.\n\nFamiliarity with cloud infrastructure, capacity planning, compute resources, virtual machines, and infrastructure operations.\n\nMicrosoft Azure Fundamentals (AZ-900) certification or equivalent foundational Azure knowledge.\n\nExperience supporting high-volume request queues, operational escalations, or service delivery workflows.\n\nBackground in cloud operations, IT support, supply chain operations, or resource and capacity coordination.\n\nExperience maintaining budget trackers, reconciling operational data, and producing weekly performance reports.\n\nDemonstrated ability to identify recurring issues, improve procedures, and streamline operational workflows.\n\nExperience working with cross-functional stakeholders in a structured, process-driven environment.\n\nThis is a remote role.Salary RangeAt Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $28–$32/hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.\n\nBenefits\nBlueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include:\n\nMedical, dental, and vision coverage\n\nFlexible Spending Account (FSA)\n\n401(k) retirement plan\n\nCompetitive paid time off\n\nParental leave\n\nProfessional growth and development opportunities\n\nBenefits and eligibility may vary based on role, employment status, and location.\n\nEqual Employment Opportunity\nBlueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.\n\nApplicant Accommodations\nIf you need a reasonable accommodation to participate in any part of the application or interview process, please contact .\n\nOriginally posted on Himalayas","description_format":"text","description_chars":7204,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Venture Capital"],"lifecycle":[{"event":"open","at":"2026-10-26T05:28:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":false},"html_url":"https://alion.io/job/blueprint-ftc-it-operations-case-management-specialist","json_url":"https://alion.io/job/blueprint-ftc-it-operations-case-management-specialist.json","meta":{"generated_at":"2026-10-27T17:26:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3078750},"rest":"https://alion.io/mcp/rest/get_company?id=3078750"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblueprint-ftc-it-operations-case-management-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblueprint-ftc-it-operations-case-management-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblueprint-ftc-it-operations-case-management-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blueprint-ftc-it-operations-case-management-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblueprint-ftc-it-operations-case-management-specialist"}]}