{"id":969598,"url":"https://alion.io/job/bluesight-customer-success-manager","title":"Customer Success Manager","company":{"id":6466,"name":"Bluesight","domain":"bluesight.com","url":"https://alion.io/company/bluesight","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T14:17:33Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-16T08:55:21Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"The Opportunity\nWe're looking for a Healthcare Customer Success Manager to grow trusted relationships with our hospital customers and ensure their long-term success. They will own the day-to-day relationship with a book of customers and maintain a holistic, data-driven view of their overall experience with every team and Bluesight solution. The CSM interfaces with customers, builds relationships across the customer organization, specifically at the Executive-level, and leverages these relationships to improve product utilization, demonstrate and communicate product value, and ensure overall satisfaction is achieved and maintained over the long term.\nCore Responsibilities:\nDevelop Healthcare Executive Relationships and present Executive Business Reviews (EBRs)\nBuild trusted relationships with healthcare executives and key stakeholders within the customer organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes\nConduct regular business reviews with healthcare executive-level stakeholders, and ensure all value assumptions remain valid and the relationship is producing value and return\nProactively analyze gaps between current state and optimal state and effectively communicate recommendations that lead to value\nTrack and report on key metrics for customer\nCustomer Service Responsibilities:\nBe knowledgeable in the entire product suite/all lines of business, function as the lead contact and advisor to customers about solutions, best practices, and guide them to the right person/team to support them as needed for specific requests. \nInfluence future lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall health scores.\nVary service approach based on customer segmentation and delivery playbooks\nIdentify customer expectations and desired outcomes at the different levels/roles within the organization and create success plans that align use cases with customer objectives\nDrive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues \nAcquire and maintain customer references\nMonitor and respond to NPS survey feedback and Customer Health scores \nWork cross-functionally with Renewals Specialist to secure renewals, identify new revenue opportunities, and identify areas of renewal risk\nAchieve annual renewal targets in partnership with Renewals Specialist\nFacilitate new growth opportunities and achieve annual growth targets\nRequirements:\nBachelor’s degree or equivalent work experience\n3+ years of Customer Success, Account Management, or similar customer-facing role within a high-growth SaaS company\n3+ years of B2B Healthcare company experience in Account Management or Customer Success preferred","description_format":"text","description_chars":2811,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health 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