{"id":2017465,"url":"https://alion.io/job/bluetown-experienced-1st2nd-line-it-support-technician","title":"Experienced 1st/2nd Line IT Support Technician","company":{"id":3908571,"name":"Bluetown","domain":"bluetown.com","url":"https://alion.io/company/bluetown","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["York, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":27000,"currency":"EUR","period":"year","gross":null,"usd_annual":30382},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Service Desk","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-17T22:45:02Z","employer_posted_date":null,"last_verified_at":"2026-09-17T22:45:02Z","board_verified":false,"closed_at":null,"days_open":48,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":48},"description":"Job Title: IT Support Technician - 1st / 2nd Line\nLocation: York, North Yorkshire\nSalary: £25,000 - £27,000 dependent on experience\nJob Type: Permanent, Full time\nHours of work: 8:30am - 5:00pm Monday - Friday.\nAbout us: \nOptisoft is one of the market leaders in providing specialist IT solutions for opticians and the optical profession. Our head office is in York with our customers based throughout the UK and Ireland.\nAbout the role:\nWe are looking for an experienced IT professional to join our office-based Support Desk Team in providing a high quality and efficient service to over 500 customers with their hardware and software.\nResponsibilities will include:\nProvide telephone support for customers in difficulty with software or hardware.\nAnalyse and resolve the customer's problems as quickly and efficiently as possible.\nDial in to the customer's system to provide remote support when necessary.\nLog all calls on the company's support software and update as necessary.\nDocument and report 'bugs' / 'change requests' to Development.\nMake courtesy calls to customers who have not contacted the Support Desk for more than 6 months.\nThere may be some travel to customer sites across the UK, which may involve overnight stays. The company pool car would be made available for this.\nAbout you: \nThe ideal candidate will have a passion for computers and be able to demonstrate an in-depth knowledge of the Microsoft Windows operating system environment.\nThe Candidate:\nExcellent communication skills and a good telephone manner.\nGood attention to detail and the ability to work under pressure.\nA calm, patient and professional demeanour.\nAbility to plan and execute work both independently and as a team member.\nSelf-motivation to learn new skills and update existing ones.\nReliable and punctual.\nEssential:\nThorough understanding of PC hardware, peripherals and peer to peer networking.\nGood knowledge of Microsoft Windows desktop environment and Office suite.\nFull and clean UK driving licence.\nDesirable:\n2 years Support Desk experience of troubleshooting and resolving common problems experienced by users.\nHands-on experience working in an end-user desktop support role.\nMicrosoft (or similar) accredited training would be advantageous.\nSplashtop remote support software.\nDiagnostic utilities, such as anti-virus, anti-malware and more.\nExperience of supporting SQL Server based applicat\nWhat we offer:\nOpportunities to learn and progress within the company.\nHolidays starting at 24 days increasing to 29 for long term service.\nDeath in service and critical illness cover.\nAuto-enrolment into pension scheme (Royal London - 5% employee / 3% employer).\nPlease click on the APPLY button to send your CV and Cover Letter for this role.\nCandidates with experience of: 1st Line Support, 2nd Line Support, IT Support Analyst, Desktop Support Engineer, Helpdesk Technician, Service Desk Analyst, Technical Support Specialist, Systems Support, SQL Support, PC Maintenance will also be considered for this role.\nProfil recherché\nThorough understanding of PC hardware, peripherals and peer to peer networking.\n\nGood knowledge of Microsoft Windows desktop environment and Office suite.\n\nFull and clean UK driving licence.","description_format":"text","description_chars":3220,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-07T13:04:23Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.767,"p_room":0.6,"age_days":48,"expected_fill_days":54,"reasons":["seen:48","velocity","win:late","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":30382,"is_top_pay":false},"html_url":"https://alion.io/job/bluetown-experienced-1st2nd-line-it-support-technician","json_url":"https://alion.io/job/bluetown-experienced-1st2nd-line-it-support-technician.json","meta":{"generated_at":"2026-11-05T20:16:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27463,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908571},"rest":"https://alion.io/mcp/rest/get_company?id=3908571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbluetown-experienced-1st2nd-line-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbluetown-experienced-1st2nd-line-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbluetown-experienced-1st2nd-line-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bluetown-experienced-1st2nd-line-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbluetown-experienced-1st2nd-line-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2017465}},{"tool":"search_jobs","arguments":{"company":"bluetown.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2017465},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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