{"id":2018926,"url":"https://alion.io/job/bluetown-telecoms-specialist-engineer","title":"Telecoms Specialist Engineer","company":{"id":3908571,"name":"Bluetown","domain":"bluetown.com","url":"https://alion.io/company/bluetown","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":35000,"currency":"EUR","period":"year","gross":null,"usd_annual":39384},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"VLAN","optional":false}],"status":"live","first_seen_at":"2026-09-15T22:45:13Z","employer_posted_date":null,"last_verified_at":"2026-09-15T22:45:13Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Job Title: Comms Specialist Engineer\nLocation: Bridgend or St Asaph (Post to Bridgend)\nSalary: £30,000 to £35,000 per annum (depending on experience)\nJob Type: Full-time, Permanent\nWhy join Flotek?\nFlotek Group is one of the fastest-growing technology companies in the UK, helping small and medium-sized businesses with IT, cyber security and communications technology. You will join our \"Purple Army\", a collaborative and fast-paced team that values expertise, trust, recognition and delivering a genuine \"Wow\" for our partners. Every employee shares ownership of the group, so you are genuinely invested in our success.\nThe role:\nYou will be a key point of contact on our comms helpdesk, providing high-quality remote support across VoIP, connectivity and data networking. You will resolve issues efficiently, escalate with clear diagnostics where needed, and make sure both our internal teams and partner environments get outstanding service.\nThis is a full-time, office-based role and you can be based at either our Pencoed office in Bridgend, South Wales, or our St Asaph office in North Wales - whichever suits you best. You must be able to commute reliably to one of these offices. We cannot offer sponsorship or relocation assistance, so you must already have the right to work in the UK.\nWhat you will be doing:\nIncident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice.\nService level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation.\nOwnership and escalation: Own incidents end to end, aim for First Contact Resolution, and escalate to Comms Specialists or carriers with clear diagnostics.\nTechnical troubleshooting: Diagnose VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC, FTTP, SoGEA) and internal network connectivity.\nSupplier coordination: Liaise with broadband carriers and hosted voice providers to progress faults and drive timely resolution.\nService monitoring: Spot and respond to outages, call quality issues, latency and performance concerns before they escalate.\nContinual improvement: Document known issues, workarounds and fixes in the Knowledge Base to speed up future resolution.\nService communication: Give clear, confident updates to customers and stakeholders, managing expectations during incidents.\nOn-call support: Support telecoms services during scheduled weekend and out-of-hours cover, following major incident escalation paths.\nWhat we are looking for:\nEssential Requirements:\nYou will be a logical problem-solver with a customer-first mindset who thrives in a busy helpdesk environment.\n1 to 2 years' experience in a VoIP or communications support role.\nA good understanding of SIP, RTP, NAT and VoIP fundamentals.\nBasic knowledge of routing, switching, VLANs and firewall concepts.\nStrong problem-solving skills and the ability to diagnose issues logically.\nExcellent communication skills and a genuine customer-first approach.\nThe ability to work effectively in a fast-paced helpdesk environment.\nA desire to grow your skills and progress into more advanced comms engineering roles.\nUseful, but not essential:\nExposure to hosted VoIP platforms such as Gamma, Horizon, CallSwitch or Yealink handsets.\nAwareness of Microsoft Teams Phone, Operator Connect and Teams Calling Plans.\nExperience with DrayTek, UniFi, Aruba or SonicWall networking solutions.\nExperience using a ticketing system such as HaloPSA.\nRelevant certifications such as CompTIA Network+ or vendor-specific VoIP and networking qualifications.\nTechnologies you will work with:\nVoice & Telephony\nHosted VoIP: FloCX (Gamma/Cisco), FloOne, Floline+\nMicrosoft Teams Phone and Operator Connect\nSIP trunking (Gamma and Voicehost)\nYealink handsets and desk phone estates\nCall routing, IVR, call queues and voicemail\nFloAnywhere and mobile solutions\nConnectivity & Networking\nSoGEA, FTTC, FTTP and leased lines\nDrayTek, UniFi and Aruba networking\nSonicWall firewalls and VLAN configuration\nCarrier and broadband fault management\nHaloPSA ticketing and service records\nMonitoring tools for call quality and latency\nWorking pattern:\nMonday to Friday, working 8 hours per day between 08:00 and 18:00.\nA 30-minute lunch break each day.\nWeekend on-call support on a shared rotation.\nOffice-based at either Pencoed (Bridgend) or St Asaph.\nWhat you will get:\nInclusive EMI Share Equity Scheme - own a slice of the \"Purple Pie\".\nBirthday day off.\nAn additional day off for personal life milestones.\nA Give Back Day to support a charity of your choice.\nPerkbox discounts across shopping, gyms, restaurants and more.\nRegular social events and team-building opportunities.\nCareer growth pathways into senior communications or network engineering.\nDue to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.\nPlease click the APPLY button to submit your CV for this role.\nCandidates with the experience or relevant job titles of; Telecoms / VoIP Support Engineer, Telecoms Engineer, Telecoms Support Technician, IT & Telecoms Helpdesk Engineer, Telecoms Support Specialist, Telecoms Helpdesk Engineer may also be considered for this role.","description_format":"text","description_chars":5291,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Relocation assistance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-07T13:04:23Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.626,"p_room":0.45,"age_days":27,"expected_fill_days":16,"reasons":["seen:27","velocity","win:tail","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":39384,"is_top_pay":false},"html_url":"https://alion.io/job/bluetown-telecoms-specialist-engineer","json_url":"https://alion.io/job/bluetown-telecoms-specialist-engineer.json","meta":{"generated_at":"2026-10-13T10:00:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908571},"rest":"https://alion.io/mcp/rest/get_company?id=3908571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbluetown-telecoms-specialist-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbluetown-telecoms-specialist-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbluetown-telecoms-specialist-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bluetown-telecoms-specialist-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbluetown-telecoms-specialist-engineer"}]}