{"id":2016615,"url":"https://alion.io/job/bluevoyant-client-success-manager-2","title":"Client Success Manager","company":{"id":1798100,"name":"Bluevoyant","domain":"bluevoyant.com","url":"https://alion.io/company/bluevoyant-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":["IE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":119000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Sentinel","optional":false}],"status":"live","first_seen_at":"2026-08-02T00:05:09Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T16:07:52Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"Join BlueVoyant, a leading cybersecurity company, as a Client Success Manager. In this role, you will be the primary point of contact for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle. You will work cross-functionally with Sales, Product, Services, and Executive Leadership to help customers realize measurable business value from BlueVoyant's cybersecurity solutions.\nMissions\nAct as the primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle.\nCoordinate customer communications and engagement activities across internal teams and customer stakeholders, leading recurring customer meetings, operational reviews, and escalation calls.\nIdentify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management, while partnering closely with Sales teams to identify opportunities for growth.\nProfil recherché\n - Languages: English (required), German (preferred)- Experience influencing process improvements and contributing to operational maturity within customer-facing organizations\n- Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders\n- Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models\n- Ability to create and execute customer success strategies and service improvement plans\n- Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers\n- Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases\n- Experience driving adoption and value realization for SaaS platforms and managed security services\n- Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment\n- 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles\n- Excellent verbal, written, and presentation skills\n- Demonstrated ability to independently manage strategic customer relationships with minimal oversight\n- Experience partnering with Sales teams to support customer retention, renewals, and account growth\n- Ability to communicate technical concepts to both technical and business audiences\n- Fluency in German\n- 5-7 years of client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations\n- Experience working within a Big Four or leading consulting organization\n- Industry certifications such as Security+, Network+, CISSP, or equivalent cybersecurity credentials\n- Experience presenting to executive stakeholders and facilitating strategic customer workshops\n- Experience supporting global or multinational enterprise 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