Sr. Support Partner Program Manager.

The Opportunity

We are seeking a dynamic and experienced Partner Program Manager to join our Support organization. In this role, you will be responsible for managing and driving successful and active relationships with our OEM and technical partners. You will work cross-functionally with various internal teams, including Sales, Engineering, and other functional groups, to ensure seamless collaboration and support.

Your Role -

• Manage and drive improved relationships with OEM and technical partners.
• Collaborate cross-functionally with Sales, Engineering, and other internal teams.
• Identify and implement process improvements to enhance partner programs.
• Act as a problem solver to address and resolve partner-related issues.
• Drive initiatives to improve partner satisfaction and engagement.
• Develop and maintain strong communication channels with partners and internal stakeholders.
• Monitor and report on partner program performance and key metrics.
• Ensure partners deliver at or above expectations.
• Champion customer experience and ensure the best possible outcomes for our customers.

What You will Bring -

• Proven experience in partner program management or a related role.
• Strong problem-solving skills and a track record of process improvement.
• Excellent communication and organizational skills.
• Ability to work effectively in a cross-functional team environment.
• Self-starter with the ability to take initiative and drive projects to completion.
• Experience in the cloud computing or technology industry is a plus.
• Bachelor’s degree in engineering, or a related field; MBA or advanced degree is a plus.
• Experience with OEM and technical partner management.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in project management tools and methodologies.
• Ability to manage multiple projects and priorities simultaneously.
• Experience in developing and executing partner programs and strategies.
• Strong negotiation and conflict resolution skills.
• Customer-focused with a strong drive to ensure the best possible experience for our customers.
• Passionate about customer experience and committed to delivering excellence.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

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