{"id":4027109,"url":"https://alion.io/job/bm-security-alarm-response-logistics-officer","title":"Alarm Response & Logistics Officer","company":{"id":4489322,"name":"BM Security","domain":"bmsecurity.com","url":"https://alion.io/company/bmsecurity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-10T12:28:33Z","employer_posted_date":null,"last_verified_at":"2026-11-10T12:28:33Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Minimum Job Requirements\n\n Education: Bachelor's Degree in Security Management, Criminology, Business Management, Risk Management, or a related field.\n\n Experience: At least 5 years in a supervisory or management role overseeing alarm response operations, patrol teams, or security control room functions & experience in incident response, emergency management, investigations, and escalation handling..\n\n Training: Emergency Response and Crisis Management, Health and Safety, defensive driving, logistics management or related training.\n\n Skills & Attributes: Basic computer literacy, Report writing, Flexibility, Communication, Problem solving skills, Security incident management.\n\nKEY RESPONSIBILITIES:\n\n Lead and oversee Mobile Response Team (MRT) operations to ensure effective, timely, and professional alarm response services.\n\n Optimize utilization of personnel, vehicles, equipment, and other operational resources.\n\n Maintain cost control and operational efficiency within the section.\n\n Drive client retention, customer satisfaction, and business growth initiatives.\n\n Conduct regular client visits and promptly address service-related concerns and complaints.\n\n Attend major incident scenes and implement appropriate corrective and preventive actions.\n\n Liaise with police, fire brigade, ambulance services, and other emergency response stakeholders.\n\n Gather and analyze market, security, and operational intelligence to support decision-making.\n\n Develop, implement, and enforce MRT Standard Operating Procedures (SOPs) and General Orders.\n\n Ensure all response personnel are adequately trained, equipped, and professionally presented.\n\n Oversee the maintenance, servicing, operational readiness, and deployment of response vehicles.\n\n Ensure all communication systems and operational equipment are functional and reliable.\n\n Identify and establish strategically located operational bases to enhance service delivery.\n\n Conduct regular inspections and spot checks to ensure compliance with operational standards.\n\n Coordinate with Field Operations, Control\n\n Room, Technical Services, and Branch teams to ensure seamless service delivery.\n\n Ensure timely investigation, documentation, and submission of incident reports.\n\n Recruit, train, mentor, and performance-manage Mobile Response Team personnel.\n\n Identify training needs and coordinate continuous professional development programs.\n\n Recommend and administer disciplinary action in accordance with company policies and procedures.\n\n Prepare operational and performance reports and implement continuous improvement initiatives to enhance service 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