{"id":520467,"url":"https://alion.io/job/bmc-software-mainframe-customer-success-specialist-remote","title":"Mainframe Customer Success Specialist - Remote","company":{"id":58475,"name":"BMC Software","domain":"bmc.com","url":"https://alion.io/company/bmc-software","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0.364,"time_to_fill_p50_days":15,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":114525,"max":190875,"currency":"USD","period":"year","gross":null,"usd_annual":190875},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Db2","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:20:59Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-11-02T04:29:59Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"CareerArc Code\nCA-PF\nRemote: #LI-Remote\nBMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.\nCustomer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!\nResponsibilities:\nBecome the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.\nBuild and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.\nBe responsible for driving customer adoption and success.\nServe as an escalation point for customer issues impacting their success to drive risk mitigation.\nAble to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.\nAs a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.\nRequirements:\nExcellent communication skills (verbal & written) in English, along with strong customer handling skills.\nProven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.\nExpertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.\nPrior experience in cross-functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.\nPrior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.\nAbility to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.\n10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).\nUnderstanding of customer challenges in large mainframe environment and the ability to address them.\nGood understanding of cloud technologies.\nBS degree in Computer Science or related technical field OR equivalent experience.\n#LI-Remote\nOur commitment to you!\nBMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!\nIf after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!\nBMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.\nBMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.\nThe annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.\nThe range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.\nAt BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $114,525 - $190,875\nMin salary\n114,525\nMid point salary\n152,700\nMax salary\n190,875\nMin Salary - NEW\n114,525\nMax Salary - NEW\n190,875","description_format":"text","description_chars":4942,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","IT Service & Asset Management"],"lifecycle":[{"event":"open","at":"2026-09-08T00:20:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12 · green card filings: 3","filings_12m":12,"filings_prev_12m":14,"green_card_filings_12m":3,"median_offered_wage_usd":149500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":7},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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