{"id":4152211,"url":"https://alion.io/job/bmc-software-mainframe-technical-support-analyst","title":"Mainframe Technical Support Analyst","company":{"id":58475,"name":"BMC Software","domain":"bmc.com","url":"https://alion.io/company/bmc-software","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":99,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.4,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"C++","optional":false},{"name":"Db2","optional":false},{"name":"IMS","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T09:40:32Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T09:40:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"CareerArc Code\nCA-PF\nHybrid: #LI-Hybrid\nBMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.\n\"At BMC trust is not just a word - it's a way of life!\"\nWe are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!\nWe help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!\nThe Technical Support Analyst (TSA) provides technical support for BMC products and related mainframe software products and some distributed products. The BMC TSA will be the primary interface between BMC and our customers and will interact with BMC Product Engineering teams to ensure all problems are resolved with the highest levels of customer satisfaction through quick and thorough remediation of customer issues.\n\nResponsibilities:\nManage, troubleshoot, and respond to customer issues on BMC product and Integration issues, ensuring appropriate resolution time\nResponding to and resolving all customer enquiries (via phone, e-mail, web)\nIdentifying and reporting functional defects to higher levels of Support and R&D\nMaintaining high level of customer satisfaction\nProperly documenting all customer interactions and troubleshooting actions into the BMC issue management systems\nEscalating service requests and issues appropriately in a timely fashion\nExercise independent thought within defined procedures and practices\nManage priorities and act on factors that create priorities\nWork collaboratively with other BMC product teams\nCapture and share knowledge\nWillingness to participate in on-call support during evenings and weekends.\nRequired Skills / Competencies:\nCommunication skills (verbal & written) and customer handling skills\nProven problem solving and analytical ability.\nExcellent organizational/time management skills.\nAbility to handle multiple tasks concurrently.\nAnalytical and problem-solving abilities\nAbility to learn and effectively utilize Customer Support tools/resources\nInquisitiveness to learn new products and ideas\n3+ years z/OS systems or major subsystem (STORAGE, IMS, CICS, DB2..)\nAMI Monitor for CICS, AMI Auto Operator or Mainview product experience\nProficient in the use of standard IBM utilities\nProficient in the use of RACF commands\nKnowledge of CA Top Secret and CA ACF2 beneficial\nAbility to understand and write REXX code helpful\nMinimum of 3 years with Windows/Unix/Linux operating system management, configuration and security.\nMinimum of 3 years of experience working with a Security Information and Event Management (SIEM) product.\n3+ years of with Windows/Unix/Linux networking\nExperience with programming languages such as C, C++, C#, Python, JavaScript helpful, but not essential.\nUnderstanding of Networking concepts\nUnderstanding of Security concepts\nStrong diagnostics, debugging, and troubleshooting skills.\nOur commitment to you!\nBMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!\nIf after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!\nBMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.\nBMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.\nAt BMC Software, we care about your well-being and offer a range of benefits to support you both professionally and personally:\nMedical Insurance: Comprehensive medical insurance coverage provided to employees.\nLife Insurance: Life insurance coverage offered for additional peace of mind.\n Employee Assistance Program (EAP): Confidential support available for personal, financial, or work-related challenges.\nMilk Stork: A breast milk delivery service for traveling mothers, supporting breastfeeding while on the go.\n Employee Capital Plans (PPK): Participation in a PPK agreement with selected financial institutions, offering preferential financial services and rates. Contributions include:\nEmployee: 2% of gross salary (mandatory) + optional voluntary contribution up to 2%\nEmployer: 1.5% of gross salary (mandatory) + optional additional contribution up to 2.5%\nState: Welcome contribution and annual top-up in accordance with statutory rules\n Work-From-Home Allowance: A monthly lump-sum allowance of 50 PLN (gross) for all employees of BMC Software (Poland) Sp. z o.o., intended to partially cover home-office expenses such as electricity, internet, and use of personal space.\n Bonus Plan: All employees are eligible to participate in a company bonus plan. Bonus eligibility and structure vary based on role, seniority, and business unit. More details will be shared by the Talent Acquisition team during your interview process.\nThe benefits outlined on this page are provided as a general guide and are subject to change at the discretion of BMC.\nThe annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.\nThe range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.\nAt BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is zł 140,175 - zł 233,625\nMin salary\n140,175\nMid point salary\n186,900\nMax salary\n233,625\nMin Salary - NEW\n140,175\nMax Salary - NEW\n233,625","description_format":"text","description_chars":6986,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","DevOps & Platform Engineering","IT Service & Asset Management"],"lifecycle":[{"event":"open","at":"2026-11-12T09:40:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/bmc-software-mainframe-technical-support-analyst","json_url":"https://alion.io/job/bmc-software-mainframe-technical-support-analyst.json","meta":{"generated_at":"2026-11-12T14:23:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58475},"rest":"https://alion.io/mcp/rest/get_company?id=58475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbmc-software-mainframe-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbmc-software-mainframe-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbmc-software-mainframe-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bmc-software-mainframe-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbmc-software-mainframe-technical-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4152211}},{"tool":"search_jobs","arguments":{"company":"bmc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4152211},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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