{"id":2462076,"url":"https://alion.io/job/bmc-software-principal-uc-designer","title":"Principal UC Designer","company":{"id":58475,"name":"BMC Software","domain":"bmc.com","url":"https://alion.io/company/bmc-software","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":12,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":175800,"max":293000,"currency":"USD","period":"year","gross":null,"usd_annual":293000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Figma","optional":false},{"name":"Function Calling","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"RAG","optional":false},{"name":"Tool Use","optional":false},{"name":"Agile","optional":true},{"name":"Confluence","optional":true},{"name":"CrewAI","optional":true},{"name":"Db2","optional":true},{"name":"Google ADK","optional":true},{"name":"IMS","optional":true},{"name":"Jira","optional":true},{"name":"LangChain","optional":true},{"name":"LangGraph","optional":true},{"name":"Multimodal AI","optional":true},{"name":"OpenAI Agents SDK","optional":true}],"status":"live","first_seen_at":"2026-10-13T17:33:56Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T06:11:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"CareerArc Code\nCA-SW\nHybrid: #LI-Hybrid\nBMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.\nThis Is BMC. Powered by You.\nAt BMC, we don’t do ordinary. Across BMC, our AI teams are building the next generation of agentic AI - capabilities that help enterprises run their most critical systems faster, more resiliently, and with confidence. Our agentic AI empowers autonomous agents to detect, diagnose, and help resolve complex problems with speed, accountability, and human oversight.\nWe’re not hiring for roles-we’re hiring for impact. You’ll solve hard problems, build smart solutions, and work with people who challenge and champion you - and see your work make a difference for customers running mission-critical systems.\n\nMake Your Mark at BMC\nIf BMC excites you but you're unsure whether you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.\nAbout the Role\nWe are looking for a Principal UX Designer to define and lead the experience strategy for BMC’s Agentic Experience initiative. This is a hands-on leadership role at the intersection of enterprise UX, AI and agentic systems, and product innovation. You will design how people understand, direct, collaborate with, supervise, and trust autonomous and semi-autonomous agents across complex workflows. You will partner with product, engineering, AI, research, and domain experts to translate agentic AI capabilities into clear, responsible, and valuable experiences for customers operating mission-critical systems.\nKey Responsibilities\nAgentic Experience Design (core focus)\nDefine the end-to-end cross-product experience strategy for agentic AI systems, including intent capture, planning, recommendations, tool use, execution, status communication, exception handling, and outcomes.\nDesign human-agent interaction patterns that make autonomy, system reasoning, confidence, permissions, and consequences understandable without overwhelming users.\nCreate experiences for single-agent and multi-agent workflows across conversational, visual, and workflow-based interfaces.\nDesign appropriate human-in-the-loop controls, approvals, escalation paths, reversibility, auditability, and recovery mechanisms for high-impact actions.\nTranslate complex AI capabilities, constraints, and failure modes into intuitive enterprise experiences that build trust and support informed decision-making.\nExperience Strategy, Research & Validation\nShape the experience vision, principles, journeys, and interaction model for BMC’s agentic AI ecosystem.\nLead discovery with customers, users, product teams, and domain experts to identify high-value agentic use cases and unmet needs.\nPrototype and test AI workflows, agent behaviours, trust cues, and interaction patterns through iterative research and usability evaluation.\nDefine experience success measures for task completion, comprehension, trust, adoption, efficiency, and responsible use.\nUse qualitative and quantitative evidence to influence product direction and prioritize improvements.\nDesign Leadership & Collaboration\nPartner with product managers, AI engineers, architects, researchers, product designers, content designers, and domain specialists from concept through production.\nFacilitate cross-functional workshops to align use cases, system capabilities, user needs, risks, and experience outcomes.\nEstablish reusable agentic UX patterns, standards, and guidance that scale across products while maintaining consistency and accessibility.\nProvide design direction, critique, and mentorship, raising craft quality and strengthening AI experience design practices across the organization.\nCommunicate experience strategy, design rationale, risks, and trade-offs clearly to senior leaders and technical and non-technical stakeholders.\nEducation & Experience\nBachelor’s or Master’s degree in Human-Computer Interaction, Interaction Design, UX Design, Cognitive Science, or a related field, or equivalent practical experience.\n12+ years of product or UX design experience in complex enterprise products, IT systems, infrastructure, cybersecurity, cloud, data, or other highly technical environments.\nA strong portfolio demonstrating systems thinking, end-to-end experience design, interaction design depth, and measurable product impact.\nDemonstrated leadership in cross-functional initiatives.\nAgentic AI & UX Expertise\nDemonstrated experience successfully designing AI-powered, generative AI, or agentic experience strategies to real products or to enterprise workflows, beyond prototypes or conceptual exploration.\nUnderstanding of MCP, agent-to-agent protocols, AI observability, evaluation, governance, and enterprise security considerations.\nPractical understanding of agentic AI frameworks and concepts, including agents, tools, memory, context, planning, reasoning, orchestration, multi-agent collaboration, RAG, and human oversight.\nExperience mapping AI workflows and ecosystems across users, agents, enterprise applications, APIs, data, permissions, policies, and operational constraints.\nAbility to design for probabilistic behaviour, uncertainty, latency, failure, explainability, safety, trust, and responsible AI.\nExpertise in Figma and vibe design, with the ability to make complex interactions tangible for users and engineering teams.\nStrong user research, facilitation, storytelling, and executive communication skills.\nNice-to-Have Skills\nExperience designing experiences for enterprise IT operations, developer tools, data management, observability, automation, or other technically complex domains.\nKnowledge of mainframe environments, IBM Z, z/OS, Db2, IMS, JCL, or the workflows of mainframe operations and development teams.\nFamiliarity with agentic AI frameworks or SDKs such as LangGraph, LangChain, CrewAI, Google ADK, OpenAI Agents SDK, or similar platforms.\nExperience working with design systems, accessibility standards, and conversational or multimodal interfaces.\nExperience with Agile methodology and Atlassian products such as Jira and Confluence.\n#LI-Remote\nOur commitment to you!\nBMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!\nIf after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!\nBMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.\nBMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.\nThe annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.\nThe range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.\nAt BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $175,800 - $293,000\nMin salary\n175,800\nMid point salary\n234,400\nMax salary\n293,000\nMin Salary - NEW\n175,800\nMax Salary - NEW\n293,000","description_format":"text","description_chars":8307,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","IT Service & Asset Management"],"lifecycle":[{"event":"open","at":"2026-10-13T17:33:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12 · green card filings: 3","filings_12m":12,"filings_prev_12m":14,"green_card_filings_12m":3,"median_offered_wage_usd":149500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":293000,"is_top_pay":true},"html_url":"https://alion.io/job/bmc-software-principal-uc-designer","json_url":"https://alion.io/job/bmc-software-principal-uc-designer.json","meta":{"generated_at":"2026-10-14T07:32:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8535,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58475},"rest":"https://alion.io/mcp/rest/get_company?id=58475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbmc-software-principal-uc-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbmc-software-principal-uc-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbmc-software-principal-uc-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bmc-software-principal-uc-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbmc-software-principal-uc-designer"}]}