{"id":3794711,"url":"https://alion.io/job/bmc-software-staff-technical-support-analyst","title":"Staff Technical Support Analyst","company":{"id":58475,"name":"BMC Software","domain":"bmc.com","url":"https://alion.io/company/bmc-software","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":99,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.4,"time_to_fill_p50_days":15,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Okta","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-05T08:42:28Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T07:40:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Hybrid: #LI-Hybrid\nBMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.\nWe are looking for a Staff Technical Supp Analyst to provide L1/L2 Service Desk and onsite End User Support in a 24/7 global support environment. The role combines remote Service Desk responsibilities with hands-on IT support for the Bangalore office, including endpoint support, onboarding/offboarding, asset management, and day-to-day site IT operations.\nBMC is looking for a Staff Technical Support Engineer to join our amazing global IS&T team!\nIn this role, you’ll be responsible for supporting BMC employees all over the globe, including troubleshooting, responding to tickets, and resolve hardware and software issues. You will be a part of our awesome support team, dedicated to ensuring the seamless operation of technology solutions for our employees worldwide.\nHere is how, through this exciting role, YOU will contribute to BMC's and your own success: \nProvide L1/L2 support through phone, Microsoft Teams, email, chat, and BMC Smart IT / Helix.\nLog, troubleshoot, resolve, and appropriately escalate incidents and service requests in line with SLAs.\nSupport Windows and macOS devices, Microsoft 365, Teams, Outlook, OneDrive, VPN, authentication, access, and standard business applications.\nConfigure, deploy, reimage, and troubleshoot Windows and Mac laptops.\nProvide desk-side support for hardware, software, connectivity, endpoint, printer, and AV issues.\nSupport employee onboarding/offboarding, password and access requests, Beyond Identity, Okta, Windows Hello, and mobile-device setup.\nAct as an onsite IT point of contact for Bangalore and coordinate with remote resolver teams, Facilities, Security, and vendors.\nManage IT assets and IT Lounge inventory, including receiving, issuing, tracking, stock validation, and asset collection.\nMaintain accurate ticket notes, resolution details, knowledge articles, SOPs, and shift handovers.\nIdentify recurring issues and opportunities for knowledge improvement, automation, and self-service.\nFollow ITIL-aligned incident, request fulfilment, escalation, and knowledge-management processes.\nWork in rotational shifts, including nights, weekends, and holidays as required.\nTo ensure you’re set up for success, you will bring the following skillset & experience:\nHands-on experience in Service Desk, Desktop Support, End User Support (EUS/EUC), or IT Technical Support.\nStrong practical troubleshooting knowledge of Windows and macOS endpoints.\nWorking knowledge of Microsoft 365, Outlook, Teams, and OneDrive.\nExperience troubleshooting authentication, identity, password, and access-related issues.\nExperience with ITSM platforms, preferably BMC Helix / Smart IT.\nExperience with laptop deployment, imaging/reimaging, hardware troubleshooting, peripherals, and printer support.\nBasic troubleshooting experience with office AV equipment.\nUnderstanding incident management, service request fulfilment, escalation processes, SLAs, and ITIL practices.\nExperience maintaining accurate ticket records, troubleshooting notes, and technical documentation.\nStrong customer service, verbal, and written communication skills.\nAbility to troubleshoot independently while knowing when and how to engage appropriate resolver teams.\nAbility to work effectively as an onsite IT representative while collaborating with geographically distributed teams.\nStrong ownership and follow-through, with the ability to coordinate technical issues across multiple teams and vendors.\nCA-DNP\nOur commitment to you!\nBMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!\nIf after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!\nBMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.\nBMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.\nAt BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,737,400 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.\nThe salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.\nWe are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.\n(Returnship@BMC)\nHad a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.\nMin salary\n1,303,050\nMid point salary\n1,737,400\nMax salary\n2,171,750\nMin Salary - NEW\n1,303,050\nMax Salary - NEW\n2,171,750","description_format":"text","description_chars":6036,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","DevOps & Platform Engineering","IT Service & Asset Management"],"lifecycle":[{"event":"open","at":"2026-11-05T08:42:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/bmc-software-staff-technical-support-analyst","json_url":"https://alion.io/job/bmc-software-staff-technical-support-analyst.json","meta":{"generated_at":"2026-11-07T11:21:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58475},"rest":"https://alion.io/mcp/rest/get_company?id=58475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbmc-software-staff-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbmc-software-staff-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbmc-software-staff-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bmc-software-staff-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbmc-software-staff-technical-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3794711}},{"tool":"search_jobs","arguments":{"company":"bmc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3794711},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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