{"id":3560315,"url":"https://alion.io/job/bmw-group-customer-support-communications-manager","title":"Customer Support Communications Manager","company":{"id":1044994,"name":"BMW Group","domain":"bmwgroup.com","url":"https://alion.io/company/bmw-group-pressclub","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.167,"time_to_fill_p50_days":10,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woodcliff Lake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62500,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-31T03:42:56Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-04T18:24:42Z","board_verified":false,"closed_at":"2026-11-04T18:24:42Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"WHAT AWAITS YOU.\nOwn and manage Customer Support committees, including meeting planning, facilitation, and coordination of high-quality presentation materials.\nOversee committee follow-up activities and ensure assigned stakeholder deliverables are completed on time.\nDevelop, maintain, and deliver all management presentations for US-A, US-A-1, and US-A-10. Administer and track event approval processes required within the C4-US-A organization.\nEnsure consistent, aligned messaging across all customer support events in support of organizational objectives.\nCreate and execute internal and external communication strategies, including associate, leadership, and executive communications.\nManage communication and coordination between Dealers, BMW NA, and MINI USA to align expectations and outcomes.\nWHAT YOU SHOULD BRING.\nBachelor’s degree with experience in communications, journalism, public relations, media or English preferred.\nMin of 8-10 years experience in: communication / public relations (preferred), or Corporate Strategy, Sales & Service Strategy, strategic Marketing/Brand management, Product Management; Strategy Consulting experiences beneficial\nWHAT YOU CAN LOOK FORWARD TO.\nMedical, Dental, and Vision insurance\n401(k) with Company match and Retirement Income Account\nEmployee vehicle program\nBonus eligibility\nPaid Parental Leave \nGenerous PTO and Company paid holidays\nVoluntary Benefits to fit your needs\nRelocation is available for this position.\nThe expected salary range for this position is $62,500.00 - $125,000.00.\nThe selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.\nAs part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC.\nEven more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation,Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.\nBMW in the United States is an equal opportunity employer. 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