{"id":3272051,"url":"https://alion.io/job/bmw-techworks-india-senior-operations-manager","title":"Senior Operations Manager","company":{"id":4445239,"name":"BMW TechWorks India","domain":"bmwtechworks.in","url":"https://alion.io/company/bmw-techworks-india","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":36000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenSearch","optional":false},{"name":"Prometheus","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-26T12:09:48Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T00:41:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Role\nSenior Operations Manager - IVS-R Hybrid Platform (On-Premises & AWS Cloud)\nVisit our websitebmwtechworks.into know more.\nFollow us onLinkedInIInstagramIFacebookIXfor the exciting updates.\nLocation\nChennai\nExperience:\n8+ years\nWhat awaits you/ Job Profile\nOwn end-to-end operational excellence for the IVS-R platform across both on-premises and AWS cloud environments.\nAct as the primary operational coordination point between Development, Operations, Architecture, Product Owners, Business Stakeholders, Markets, Infrastructure Providers, and Support Teams.\nUnderstand the end-to-end IVS-R business process and assess operational impacts across markets, ordering processes, interfaces, and downstream consumers.\nEnsure stable operation of one of BMW's most business-critical ordering platforms while supporting the ongoing cloud transformation strategy.\nDrive short-term operational stabilization initiatives and long-term operational improvement programs.\nCoordinate incident, problem, change, release, and escalation processes across all involved parties.\nFacilitate communication during major incidents and ensure transparent stakeholder communication up to management level.\nAnalyze operational risks, identify service gaps, and proactively initiate mitigation activities.\nAct as the operational counterpart for feature teams, ensuring operational requirements are integrated into development and cloudification activities.\nCoordinate go-live readiness, rollback preparedness, hypercare phases, and transition activities during the IVS-R cloudification journey.\nEnsure observability, monitoring, alerting, operational documentation, support models, and runbooks remain aligned across on-premises and cloud environments.\nMonitor operational KPIs, SLAs, incident patterns, recurring defects, and service trends to identify optimization opportunities.\nFacilitate cross-functional workshops and align stakeholders with conflicting priorities.\nSupport strategic planning regarding operational readiness, capacity planning, support concepts, and future operating models.\nDrive knowledge transfer between Munich, Hub teams, development teams, operations teams, and external partners.\nFulfil the role as Operations Lead, Stakeholder Manager, Incident Coordinator, Service Owner Representative, communication hub, and outward-facing link for IVS-R.\nWhat should you bring along\nOperations & Leadership\n8+ years of experience in IT operations, service management, or operational leadership.\nStrong ability to understand interactions between business processes, system landscapes, stakeholders, and operational impacts.\nExperience leading complex discussions involving business, technical, and management stakeholders.\nExcellent moderation, communication, negotiation, and escalation-management capabilities.\nAbility to translate technical issues into business-relevant impacts and vice versa.\nStrong ownership mentality for operational stability and customer satisfaction.\nExperience working in highly distributed international organizations.\nTechnical Background\nStrong understanding of enterprise Java applications and large-scale system landscapes.\nGood understanding of AWS cloud services and containerized environments.\nFamiliarity with Kubernetes, Docker, monitoring, observability, CI/CD, and DevOps principles.\nUnderstanding of hybrid environments combining legacy on-premises components with cloud-native services.\nExperience with incident management, problem management, change management, and operational governance.\nKnowledge of monitoring and observability platforms such as Grafana, Prometheus, ELK/OpenSearch, CloudWatch, and related tooling.\nMust have technical skill\nITSM: Incident, Problem, Change, and Major Incident Management\nService Operations and Operational Governance\nStakeholder Management\nEscalation Management\nCross-functional Communication\nRisk and Dependency Management\nOperational Readiness\nRelease and Go-Live Coordination\nAWS Cloud Fundamentals\nHybrid On-Premises and Cloud Operations\nMonitoring and Observability\nDevOps and Agile Collaboration\nCapacity Planning\nKPI and SLA Management\nRoot Cause Analysis\nBusiness Process Understanding\nGood to have technical skills\nIVS-R product knowledge.\nVehicle order lifecycle understanding.\nExperience with large-scale ordering systems.\nExperience supporting cloud migration programs.\nAutomotive retail or sales systems experience.\nKnowledge of PIC processes.\nExperience working with globally distributed delivery hubs.\nAWS certification, ITIL certification, or Service Management accreditation.","description_format":"text","description_chars":4567,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Embedded Software & RTOS","Autonomous Driving","Engineering Services","Automotive Software"],"lifecycle":[{"event":"open","at":"2026-10-26T12:09:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:3","velocity","win:early","comp:brand,attention"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/bmw-techworks-india-senior-operations-manager","json_url":"https://alion.io/job/bmw-techworks-india-senior-operations-manager.json","meta":{"generated_at":"2026-10-29T03:36:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5561,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4445239},"rest":"https://alion.io/mcp/rest/get_company?id=4445239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbmw-techworks-india-senior-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbmw-techworks-india-senior-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbmw-techworks-india-senior-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bmw-techworks-india-senior-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbmw-techworks-india-senior-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3272051}},{"tool":"search_jobs","arguments":{"company":"bmwtechworks.in","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3272051},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}