{"id":1343034,"url":"https://alion.io/job/bny-senior-vice-president-devops-production-services","title":"Senior Vice President, DevOps Production Services","company":{"id":1764503,"name":"BNY","domain":"bny.com","url":"https://alion.io/company/bny","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":129,"ghost_share":0,"stale_share":0.628,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":159000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":66},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-02T06:50:56Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-22T04:21:47Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"We’re seeking a future team member for the role ofSenior Vice President, DevOps Production Services to join our team. This role is located in Manchester.\nRole Overview:\nWe are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.\nIn this role, you’ll make an impact in the following ways:\nProvide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.\n\nMonitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.\n\nInvestigate, troubleshoot, and resolve production incidents within defined SLAs.\n\nPerform root cause analysis (RCA) for recurring issues and drive permanent fixes.\n\nAnalyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.\n\nCoordinate with development, infrastructure, database, network, and business teams for issue resolution.\n\nSupport application deployments, change requests, weekend releases, and post-release validations.\n\nMaintain incident, problem, and change records in service management tools.\n\nDrive continuous service improvement through automation, process optimization, and proactive monitoring.\n\nParticipate in on-call support and major incident management as required.\n\nPrepare operational reports, service health summaries, and stakeholder communications.\n\nWrite and analyze SQL queries for data validation, issue investigation, and production troubleshooting.\n\nUse Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.\n\nLeverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.\n\nTo be successful in this role, we’re seeking the following:\nProven experience in production application support for business-critical applications.\n\nStrong understanding of incident management, problem management, and change management processes.\n\nStrong SQL skills for querying, troubleshooting, and data analysis in production environments.\n\nExtensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.\n\nStrong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.\n\nExperience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.\n\nExperience with ITSM tools such as ServiceNow, Jira, or similar platforms.\n\nAbility to analyze application, infrastructure, and integration issues across distributed systems.\n\nExperience supporting applications in cloud and/or on-prem environments.\n\nFamiliarity with scripting and troubleshooting middleware/interfaces.\n\nStrong knowledge of release support, service recovery, and operational governance.\n\nAbility to work in a high-pressure environment with strong ownership and accountability.\n\nPreferred Skills\nAzure Cloud experience preferred.\n\nKnowledge of automation/scripting using Python, Shell, or PowerShell.\n\nExposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.\n\nStrong communication skills with the ability to provide concise incident and executive status updates.","description_format":"text","description_chars":3630,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Natural Language Processing","Property & Casualty 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