{"id":1343473,"url":"https://alion.io/job/bny-specialist-production-services-application-support-analyst-ii","title":"Specialist, Production Services Application Support Analyst II","company":{"id":1764503,"name":"BNY","domain":"bny.com","url":"https://alion.io/company/bny","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":111,"ghost_share":0,"stale_share":0.694,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"AppDynamics","optional":false},{"name":"CI/CD","optional":false},{"name":"GitLab","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SAP BusinessObjects","optional":false},{"name":"Splunk","optional":false},{"name":"Tableau","optional":false},{"name":"Windsurf","optional":false}],"status":"live","first_seen_at":"2026-08-31T09:27:18Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-11-05T12:52:47Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.\nIn this role, you’ll make an impact in the following ways:\nMust be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities\nWillingness to work in shifts and weekend/holidays\nApplication Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).\nProactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.\nProvide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.\nCoordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.\nProduce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.\nSupport Infrastructure and Interfacing applications changes.\nProvide on-call support on rotational basis.\nTo be successful in this role, we’re seeking the following:\nDrive environment stability across QA, UAT, and Production\nEnd-to-end production support for BI platforms primarily focusing on Jasper, secondary tools: Business Objects, Tableau and Power BI\nHandle incident triage, RCA, and resolution using monitoring tools (Splunk, AppDynamics, CloudProber, Moogsoft)\nCollaborate with infra, DBA, and app teams for end-to-end issue resolution\nSupport platform migrations, decommissioning, and modernization initiatives using AI capabilities\nStrong SRE mindset with focus on availability, reliability, and observability\nExposure to AIOps / AI-driven automation with hands on AI Tool like Windsurf or another tool\nExpertise in scripting (Python / Shell / CI/CD pipelines/GitLab)\nAutomate and optimize deployment, release, and RFC 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