{"id":1723173,"url":"https://alion.io/job/bny-vice-president-client-operations-manager-7","title":"Vice President, Client Operations Manager","company":{"id":1764503,"name":"BNY","domain":"bny.com","url":"https://alion.io/company/bny","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":129,"ghost_share":0,"stale_share":0.651,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lake Mary, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":515},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T17:11:33Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-23T19:35:30Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"The Operations Manager is a pivotal role within an organization, tasked with overseeing and optimizing day-to-day operations to ensure efficiency, productivity, and alignment with the company’s strategic goals. They act as a bridge between various departments, ensuring smooth communication and collaboration while maintaining high standards of operational excellence.\nKey Responsibilities\nOperational OversightDeals with complex external client issues (ongoing client servicing for various projects and product implementations.\nCommunicate needs and issue with internal and external clients\nAllocate/Coordinate work within a team/project\nLead and manage requests received from the client.\nDevelop and implement strategies to streamline processes and reduce costs.\nMonitor key performance indicators (KPIs) to assess operational success.\nMaintain quality assurance across operational activities.\nContributes to the achievement of platform team objectives.\nCollaborate with department leads, team members and business partners.\nFoster a supportive and motivated work environment.\nAssist with training, and performance evaluations for operational staff.\nOperations Managers are required to make informed, data-driven decisions to benefit the organization and its stakeholders.\n\nTeam Leadership\nBudget and Resource ManagementPlan, allocate, and monitor financial resources for operational needs.\nEnsure optimal and cost-effective utilization of human and physical resources.\nAssist Operations Leas with the preparation to manage operational budgets in alignment with company goals.\n\nStrategic PlanningCollaborate with leadership to set short-term and long-term objectives.\nIdentify opportunities to enhance operational effectiveness and scalability.\nContribute to the development of policies and procedures that support growth.\n\nRisk Management and ComplianceEnsure compliance with legal, regulatory, and industry standards.\nIdentify potential risks and develop strategies to mitigate them.\nMaintain accurate records and documentation in line with organizational guidelines.\n\nRequired Qualifications\nBachelor's degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus.\n\nTypically, 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred. \n\nStrong leadership, organizational, and interpersonal skills.\nProficiency in data analysis, project management, and budget planning.\nExcellent communication skills, both written and verbal.\nKnowledge of industry-standard tools and software for operations management.\nCore Competencies\nProblem Solving\nAn Operations Manager must excel in identifying issues and implementing effective solutions. This includes anticipating challenges and developing proactive strategies.\nAdaptability\nFlexibility in responding to changing circumstances and priorities is essential for success in this role.\nDecision-Making\nOperations Managers are required to make informed, data-driven decisions to benefit the organization and its stakeholders.\nLeadership\nAn ability to inspire, guide, and empower teams is crucial, ensuring that all employees work cohesively toward shared goals.\nExpected Outcomes\nIncreased operational efficiency and reduced overhead costs.\nEnhanced employee satisfaction and retention rates.\nSmooth and effective communication between departments.\nAchieving strategic objectives within timelines and budgets.","description_format":"text","description_chars":3485,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Natural Language Processing","Wealth Management & Financial Advisors","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-02T21:21:38Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.416,"p_room":0.9,"age_days":20,"expected_fill_days":54,"reasons":["conf:2","stale_co","evergreen","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/bny-vice-president-client-operations-manager-7","json_url":"https://alion.io/job/bny-vice-president-client-operations-manager-7.json","meta":{"generated_at":"2026-10-23T23:12:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6454,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1764503},"rest":"https://alion.io/mcp/rest/get_company?id=1764503"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbny-vice-president-client-operations-manager-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbny-vice-president-client-operations-manager-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbny-vice-president-client-operations-manager-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bny-vice-president-client-operations-manager-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbny-vice-president-client-operations-manager-7"}]}