{"id":2676654,"url":"https://alion.io/job/bny-vice-president-experience-designer","title":"Vice President, Experience Designer","company":{"id":1764503,"name":"BNY","domain":"bny.com","url":"https://alion.io/company/bny","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":106,"ghost_share":0,"stale_share":0.726,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Design","role_family":"Design","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":338},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Claude","optional":false},{"name":"Devin","optional":false},{"name":"Figma","optional":false},{"name":"Windsurf","optional":false}],"status":"closed","first_seen_at":"2026-10-16T02:08:47Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-08T11:15:46Z","board_verified":false,"closed_at":"2026-11-08T11:15:46Z","days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"Innovation is an integral part of BNY’s Strategic Partnerships, Investments & Innovation team (SPIN). With a global presence across New York, London and Singapore, we bring together innovators, product leaders, technical strategists and designers to identify opportunities, shape new propositions and accelerate value creation for our clients and BNY.\nOur work spans business and client discovery, value-chain mapping, product strategy, service design, prototyping and adoption. We combine human-centered design, agile delivery and AI-enabled methods to turn complex problems into practical and measurable outcomes.\nWe are seeking a UX/Service Designer to shape end-to-end experiences for BNY’s clients and internal stakeholders across APAC.\nThis is a hybrid design role combining service design, user research, workshop facilitation, UX execution and rapid prototyping. You will work with clients, product managers, engineers, AI and data specialists, business teams and control functions to understand complex problems and translate them into clear journeys, service concepts and testable experiences.\nYou will design across the full-service ecosystem including people, processes, technology, data and controls, not only the user interface. You will also help the team explore how AI can improve client and employee experiences while ensuring that new interactions remain useful, understandable, responsible and grounded in genuine user needs.\nIn this role, you’ll make an impact in the following ways:\nService design and client / business discovery\nLead and support end-to-end service design across complex client and business journeys.\nMap current-state and future-state journeys across people, process, technology, data, controls, and client experience.\nIdentify pain points, unmet needs, risks, operational friction, and opportunities for improvement or innovation.\nTranslate research and discovery into clear opportunity maps, service blueprints, experience narratives, and actionable recommendations.\nWork across client-facing and internal teams to understand strategic priorities, client needs, operational constraints, and delivery realities.\nClient-facing innovation and co-creation\nDesign and facilitate client workshops, discovery sessions, co-creation activities, and value-mapping exercises.\nPartner with cross functional stakeholders, product managers, and development teams, to deeply understand and define user needs, business goals and project requirements. \nSupport product venture work through journey design, concept development, prototyping, testing, and readout materials.\nCreate high-quality artefacts that help clients and senior stakeholders understand complex ideas quickly.\nHelp BNY show up differently with clients by combining design, innovation, AI-enabled thinking, and practical relevance.\nUX design and prototype execution\nTranslate service concepts into user flows, wireframes, clickable prototypes, experience concepts, and product POCs where needed.\nUse Figma, Fig Jam, and other approved tools to create clear, well-crafted, executive-ready design outputs.\nFamiliarity with Devin (Windsurf) and/or Claude Cowork would be an added advantage.\nConduct evaluative testing and iterate rapidly based on evidence and feedback.\nDesign human + AI / human + agent interactions with attention to trust, transparency, accessibility, usability, and escalation.\nContribute to reusable patterns, design practices, and team methods.\nAI-enabled design and collaboration\nUse approved AI-enabled tools and methods to accelerate research, synthesis, ideation, concept generation, prototyping, and storytelling.\nCritically evaluate AI outputs rather than accepting them at face value.\nUnderstand where AI can help discovery and design, and where human judgment, empathy, context, and craft remain essential.\nWork with product and AI partners to shape experiences that are safe, useful, understandable, and adoption ready.\nHelp the team continuously improve how AI is used within the design process.\nStakeholder engagement and communication\nPresent complex ideas clearly and confidently to senior internal stakeholders, clients, and cross-functional teams.\nFacilitate alignment across competing priorities and perspectives.\nWork fluidly with product, engineering, AI, data, engagement, business, coverage, risk, and compliance partners.\nHelp create clarity in ambiguous situations through strong visual communication, storytelling, and evidence-based recommendations.\nSupport a team culture based on trust, constructive challenge, learning, and shared ownership of outcomes.\nWhat we are looking for\nThe ideal candidate combines strong service-design thinking with the ability to execute UX work and create tangible prototypes. You should be comfortable moving between research, facilitation, systems thinking, visual storytelling and detailed experience design.\nExperience and capabilities\nStrong experience in service design, UX design, product design, experience strategy, or adjacent design roles.\nEvidence of end-to-end service design work in complex, multi-stakeholder environments.\nStrong capability in journey mapping, service blueprinting, systems thinking, workshop facilitation, and design storytelling.\nAbility to execute UX design where needed, including user flows, wireframes, interactive prototypes, and evaluative testing.\nResearch experience across discovery and evaluation methods, with the ability to synthesize qualitative and quantitative evidence into clear insights and recommendations.\nStrong portfolio demonstrating impact on client, business, operational, or product outcomes, not just visual interface delivery.\nExperience presenting to senior stakeholders and facilitating alignment across cross-functional teams.\nComfortable working with ambiguity, unfamiliar domains, and complex subject matter.\nDemonstrated interest in using AI-enabled tools to improve design, research, synthesis, collaboration, and delivery outcomes.\nConfidence working within policy, governance, risk, and regulatory constraints.\nExperience in financial services, asset servicing, banking, capital markets, payments, data-intensive services or another regulated sector would be advantageous.\nExposure to client-facing innovation, value engineering, product ventures, operational services, data products or complex enterprise platforms would be beneficial.\nExperience designing AI-enabled experiences, human-agent workflows, decision-support tools or enterprise workflow products would be an advantage.\nBehavioral attributes\nThe strongest candidates will be:\nCurious, self-directed and able to build an understanding of unfamiliar and complex domains quickly.\nComfortable moving between discovery, service design, UX execution, facilitation and prototyping.\nCollaborative and low ego, with a willingness to build on others’ ideas and adapt when evidence changes.\nOpen to constructive challenges and able to challenge others with care, clarity and evidence.\nResilient when priorities shift or early concepts do not survive testing.\nPractical and outcome-focused, balancing design quality with business and delivery realities.\nComfortable contributing beyond a narrow design discipline while maintaining clear accountability.\nMotivated by learning, experimentation and helping others develop.","description_format":"text","description_chars":7308,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset 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