Customer Service Representative

Full-Time & Part-Time Opportunities Available

Position Summary

Bob Weaver Auto is seeking friendly, organized, and customer-focused Customer Service Representatives (CSRs) to support our Service and Collision Departments.

Our CSRs are often one of the first points of contact for our customers and play an important role in creating a positive experience. This position combines customer service, phone communication, scheduling, cashiering, and administrative support.

The ideal candidate enjoys helping people, stays organized in a busy environment, and brings a professional, positive attitude to work each day.

What You'll Do

• Greet customers in person and by phone in a friendly, professional manner.
• Answer incoming calls and direct customers to the appropriate team member.
• Schedule and confirm customer appointments.
• Assist with customer check-in and check-out.
• Process payments and cashiering transactions accurately.
• Make outbound calls for scheduling, follow-up, retention, and customer support.
• Assist with rental and loaner vehicle coordination as assigned.
• Scan, upload, file, and maintain customer and service documents.
• Support Service Advisors and Collision team members with customer communication and administrative needs.
• Maintain accurate daily records and reports.
• Help maintain a clean, organized, and welcoming customer area.
• Work collaboratively with Service, Collision, Parts, Sales, and other dealership departments.
• Assist with additional administrative duties and dealership projects as needed.

What We're Looking For

• Previous customer service, receptionist, administrative, or dealership experience preferred.
• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers and learning new systems.
• Dependable team player who works well with customers and coworkers.

What We Offer

• Competitive compensation.
• Full-time and part-time opportunities.
• Medical, dental, vision, and life insurance benefits for eligible employees.
• 401(k) Retirement Plan eligibility beginning on day one.
• Employee vehicle purchase program.
• Payment plans for personal vehicle repairs.
• Degrees at Work through Strayer University for employees and eligible family members.
• Monday through Friday daytime hours with periodic Saturdays.
• A family-owned and operated workplace with more than 42 years of serving Schuylkill County.

Join the Bob Weaver Auto Team

For more than 42 years, Bob Weaver Auto has proudly served Schuylkill County. We're committed to providing an exceptional customer experience while creating opportunities for our employees to learn, grow, and succeed.