{"id":3038628,"url":"https://alion.io/job/bobst-customer-care-specialist","title":"Customer Care Specialist","company":{"id":1835322,"name":"BOBST","domain":"bobst.com","url":"https://alion.io/company/bobst-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Umantis","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2025-09-16T12:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T03:47:28Z","board_verified":true,"closed_at":null,"days_open":405,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":404},"description":"Customer Care Specialist\nBTH - Bobst (Thailand) Ltd\nApply now\nThe person is part of the local Business Unit Service organization, and handles various tasks as defined by SEA Customer Care Manager or Zone Service Director Southeast Asia (ZSD).\nMain Responsibilities\nProvide world class customer support\nManage new service interventions\nGeneral customer request management \nValidate and update customer information and record daily activities\nMonitor and manage all customer requests till completion\nMeasure customer satisfaction\nEnsure highest level of customer satisfaction\nKey Daily Tasks\nAnswer customer calls \nRecord customers’ requests in Salesforce by creating cases, case follow up\nManage Field Service Technicians’ accommodation / logistics for the zone technical teams\nEntry point for customer services and managing the technicians scheduling with technical team\nFollow all assignments through to their completion: parts, field service, technical service or other and measures customer satisfaction\nInvoicing 3rd Party & Intercompany\nNPS collection and data consolidation for the region\nUpdating of SAP customer databases\nOT / occupancy / absence hours consolidation, Order Uniform, toolboxes for the technicians\nCreate Service quotations (according to tariff for special case), orders and invoices\nPayment collection (AR)\nValidate and update customer information\nInvite customers to call back if they are not totally satisfied\nElevate unresolved concerns to designated Superior in the company\nCommunicate regularly with other individuals/departments within the organization\nPerform related duties as assigned or required to meet company goals and objectives\nAssist Regional Service Director on his traveling, expense claims\nPolite and team player\nAble to work in a fast-paced environment\nBe empathetic and work as an advocate for customers (customer-centric)\nCustomer oriented\nProactive work style, highly reliable and accountable\nAct dynamically and pragmatically under pressure\nBachelor’s degree in commerce/science\n2 - 3 years’ experience in customer service industry and in administrative\nStrong knowledge of SAP, MS Office, including Word, Excel and Outlook\nGood written and verbal communication skills, both in Thai and English\n Join us - and grow with us.\nBOBST is an engineering company, pioneering intelligent solutions that shape the future of the packaging world. At BOBST, you make an impact on a global scale - through innovation and advanced technology. You grow by mastering challenges - in a team that strives for excellence. And you enjoy a culture of a family-run enterprise, where values are truly lived. With the combined forces of more than 6400 people and business activities in more than 50 countries, we are positioned as the innovation leader in our industry.\nApply now\nFollow us\n\nWorking at BOBST: The Guided Tour","description_format":"text","description_chars":2848,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Thai","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Paper & Pulp Manufacturing","Packaging Design"],"lifecycle":[{"event":"open","at":"2026-10-21T22:09:00Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.061,"p_room":0.28,"age_days":404,"expected_fill_days":17,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/bobst-customer-care-specialist","json_url":"https://alion.io/job/bobst-customer-care-specialist.json","meta":{"generated_at":"2026-10-27T04:45:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835322},"rest":"https://alion.io/mcp/rest/get_company?id=1835322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbobst-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbobst-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbobst-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bobst-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbobst-customer-care-specialist"}]}