{"id":649906,"url":"https://alion.io/job/bocarecoverycenter-client-care-coordinator-2","title":"Client Care Coordinator","company":{"id":668739,"name":"Boca Recovery Center","domain":"bocarecoverycenter.com","url":"https://alion.io/company/bocarecoverycenter","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":46,"open_postings":43,"ghost_share":0.907,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States","Hartford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-08T00:00:00Z","employer_posted_date":"2026-06-08","last_verified_at":"2026-11-09T20:41:04Z","board_verified":true,"closed_at":null,"days_open":154,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":154},"description":"Client Care Coordinator\nLocation: On Site , Springfield MA , M-F - 9-5\nDepartment: Boca Health Marketing\nReports to: National Director of Strategic Development\nSalary: Competitive based on education and experience.\nAbout Boca Recovery Center\nFounded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.\nPosition Overview\nWe are seeking a dedicated and compassionate Client Care Coordinator to support clients through their treatment journey and ensure a successful transition into aftercare services. This role manages client care from admission through discharge, with a strong focus on aftercare planning, engagement, group facilitation, and collaboration with outreach, clinical, operations, and alumni teams. The Client Care Coordinator also provides support in AMA prevention and case management tasks such as FMLA and short-term disability processes.\nKey Responsibilities\nAftercare & Discharge Planning\n Develop and implement individualized aftercare plans in coordination with clients, families, and clinical staff. \n Facilitate referrals and placements into outpatient programs, sober living, and recovery housing. \n Document and communicate all discharge planning details with the treatment team and referral sources. \nClient Engagement & Support\n Assist clients in navigating legal, family, or logistical barriers to treatment and recovery. \n Participate in AMA blocking efforts, providing motivational support and involving family/support systems. \n Maintain consistent, supportive communication with clients during treatment and facilitate smooth post-discharge transitions. \nGroup Facilitation\n Lead engaging group sessions focused on relapse prevention, life skills, recovery maintenance, and aftercare education. \n Encourage active participation and provide resources for continued care and long-term recovery. \nCase Management Support\n Support clients in completing FMLA, short-term disability, and related medical leave documentation. \n Coordinate with employers, EAPs, and insurance providers to ensure continuity of care. \n Provide assistance with housing, transportation, and employment resources during the discharge process. \nTeam Coordination & Communication\n Serve as liaison between Clinical, Outreach, Alumni, and operational teams to ensure seamless care coordination. \n Actively participate in interdisciplinary team meetings and case conferences. \n Maintain accurate and timely documentation within the Electronic Health Records (EHR) system. \nKey Performance Indicators (KPIs)\n Aftercare Placement Rate: 90% of eligible clients discharged with confirmed aftercare plan and placement. \n Timeliness of Aftercare Planning: Initial plan started within 5 days of admission; finalized at least 72 hours before discharge. \n AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at least 72 additional hours. \n Client Satisfaction: 85% positive feedback on aftercare planning and support from client satisfaction surveys. \nRequirements\n Associate’s Degree in Psychology, Social Work, Counseling, or related field (required) \n 1-2 years of experience in behavioral health or substance use treatment setting \n Familiarity with aftercare planning, FMLA/disability documentation, and case management preferred \n Strong interpersonal, communication, and documentation skills \n Ability to work both independently and collaboratively within a multidisciplinary team \n Knowledge of community resources and treatment continuum \n Experience using Electronic Health Records (EHR) preferred \n Group facilitation experience is a plus \n Benefits\nBoca Recovery Center offers a comprehensive benefits package, including:\n Health Insurance\n Retirement Plans\n Disability Coverage\n Paid Time Off\n Continuing Education & Professional Development Opportunities\n Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.","description_format":"text","description_chars":4329,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-09-10T20:27:41Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.139,"p_room":0.28,"age_days":154,"expected_fill_days":25,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/bocarecoverycenter-client-care-coordinator-2","json_url":"https://alion.io/job/bocarecoverycenter-client-care-coordinator-2.json","meta":{"generated_at":"2026-11-09T23:31:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668739},"rest":"https://alion.io/mcp/rest/get_company?id=668739"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbocarecoverycenter-client-care-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbocarecoverycenter-client-care-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbocarecoverycenter-client-care-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bocarecoverycenter-client-care-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbocarecoverycenter-client-care-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":649906}},{"tool":"search_jobs","arguments":{"company":"bocarecoverycenter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":649906},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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