{"id":4270740,"url":"https://alion.io/job/boeing-customer-implementation-training-specialist-goldesp","title":"Customer Implementation & Training Specialist (GOLDesp)","company":{"id":3471,"name":"Boeing","domain":"boeing.com","url":"https://alion.io/company/boeing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":187,"ghost_share":0,"stale_share":0.053,"repost_share":0.016,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Miro","optional":false}],"status":"live","first_seen_at":"2026-11-13T17:45:09Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T17:45:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Implementation & Training Specialist (GOLDesp)Company:\nMiro United KingdomRole Overview\nWe are seeking an experienced Customer Implementation & Training Specialist to support the deployment, adoption and ongoing use of the GOLDesp maintenance and engineering management system within military aviation environments.\nThis is a highly customer-facing role combining implementation consultancy, training delivery, business process alignment and sustainment support. The successful candidate will work directly with customer organisations throughout the implementation lifecycle, from requirements gathering and process mapping through to training delivery, user acceptance testing (UAT), go-live support and post-implementation sustainment.\nDuring the first 12 months, approximately 75% of the role will focus on the development and delivery of customer training programmes.\nRole Responsibilities\nThe role requires an individual who is comfortable operating independently at customer facilities, building trusted relationships, solving problems collaboratively and representing the company in front of customer stakeholders.\nSupport new customer implementations of the GOLDesp application.\nGather and analyse customer requirements and operational processes.\nAlign customer business processes and maintenance workflows with GOLDesp functionality and best practices.\nSupport implementation planning activities in partnership with Project Managers and customer stakeholders.\nAssist customers through User Acceptance Testing (UAT) activities.\nSupport customer readiness and transition to operational use.\nProvide on-site support during system deployment and go-live events.\nTraining Delivery\nLead the development, preparation and delivery of customer training programmes.\nDeliver instructor-led training to military and civilian users across a variety of functional areas.\nAdapt training content and delivery approaches to meet customer requirements and user experience levels.\nAssess training effectiveness and recommend improvements.\nAct as a trusted subject matter expert during training and implementation activities.\nCustomer Support & Sustainment\nSupport existing customers following implementation.\nRespond to customer tickets, service requests and operational queries.\nInvestigate application issues and work with internal teams to support resolution.\nProvide guidance and best-practice advice relating to GOLDesp functionality and business processes.\nMaintain strong customer relationships and support continued customer success.\nCustomer Engagement\nWork independently on customer sites across the UK and Europe.\nFacilitate workshops, requirements sessions and process reviews.\nBuild productive relationships with customer stakeholders at all levels.\nRepresent the business professionally in customer-facing situations.\nIdentify opportunities to improve customer adoption and utilisation of the solution.\nBasic Qualifications (Required Skills/Experience):\nThe successful candidate will be able to demonstrate:\nStrong knowledge of military aircraft maintenance, engineering and/or support operations.\nExperience supporting documenting and analysing aviation maintenance business processes and workflows.\nProven experience delivering classroom and on-site training programmes.\nExperience gathering business requirements and translating them into system and process solutions.\nExperience supporting customer implementations, onboarding or software deployments.\nExperience supporting customers during UAT and go-live activities.\nStrong stakeholder engagement and communication skills.\nAbility to organise and manage workload independently.\nAbility to work effectively within project teams whilst operating autonomously on customer sites.\nIs highly customer-focused and service-oriented.\nCan confidently lead customer-facing activities without close supervision.\nIs comfortable facilitating workshops and delivering training to groups of varying sizes.\nTakes ownership of issues and drives them through to resolution.\nCan balance implementation activities with ongoing customer support responsibilities.\nIs adaptable and comfortable working within a dynamic project environment.\nPreferred Qualifications (Desired Skills/Experience):\nExtensive experience using and supporting the GOLDesp application.\nExperience working with military aviation operators and support organisations.\nExperience conducting business process mapping and workflow analysis.\nExperience developing training materials, user guides and other learning resources.\nExperience supporting enterprise software applications in operational environments.\nUnderstanding of software implementation lifecycle and change management principles.\nProject coordination or professional services experience.\nEmployee Benefits\nThe Tapestry benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:\nCompetitive salary and annual incentive plans\nContinuous learning - you’ll develop the mindset and skills to navigate whatever comes next\nSuccess as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way\nDiverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs\n25 days plus UK public holidays\nPension Plan with up to 5% employer contribution\nCompany paid BUPA Medical Plan\n4x annual salary life insurance\nLearning Together Programme to support your on-going personal and career development\nAccess to Boeing’s Well Being Programs, tool and incentives\nTravel Requirements\nThis role requires regular travel to customer locations across the UK and Europe. Candidates should be willing and able to travel for up to 90 days per year, including attendance at customer sites for implementations, training delivery, UAT support and go-live activities.\nRelocation\nRelocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.\nWork Authorization\nThis requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom.\nBoeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.\nLanguage Requirements:\nNot ApplicableEducation:\nNot ApplicableRelocation:\nThis position offers relocation based on candidate eligibility.Security Clearance:\nThis position requires the ability to obtain a BPSS clearance.Visa Sponsorship:\nEmployer will not sponsor applicants for employment visa status.Contingent Upon Award Program\nThis position is not contingent upon program awardShift:\nNot a Shift Worker (United Kingdom)","description_format":"text","description_chars":6843,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Relocation assistance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Aerospace Manufacturing","Combat Aircraft","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-13T17:45:09Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":2,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Graduate Trainee, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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