{"id":3192577,"url":"https://alion.io/job/boeing-experienced-customer-support-specialist-2","title":"Experienced Customer Support Specialist","company":{"id":3471,"name":"Boeing","domain":"boeing.com","url":"https://alion.io/company/boeing","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":15,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["O'Fallon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":106000,"currency":"USD","period":"year","gross":null,"usd_annual":106000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T10:08:47Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Experienced Customer Support SpecialistCompany:\nBoeing Distribution, Inc.Boeing Global Services (BGS), Distribution Business, is looking for an Experienced Customer Support Specialist to join our team in O Fallon, MO.\nPosition Responsibilities:\nReviews of customer purchase orders to assess requirements.\nProcess and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.\nInteracts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.\nPrioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.\nPerforms research in SAP (ERP) to potentially resolve order issues.\nReviews and actions open orders that are pending resolution.\nFor all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.\nMonitors / Expedites orders with high complexity and urgency.\nResolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.\nMaintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.\nPerforms other duties and responsibilities as assigned or required.\nOnsite at customer as needed\nExtensive customer-facing involvement\nBasic Qualifications (Required Skills/Experience):\n5+ years of work experience supporting internal and external customers\nExperience with large cross functional teams\nStrong problem-solving skills\nAbility to manage multiple and competing priorities\n3+ years’ experience working with MS office applications (Excel, Word, Outlook, PowerPoint, etc.)\nPreferred Qualifications (Desired Skills/Experience):\nKnowledge of the aerospace/aviation industry\nOutstanding communication skills, verbal and written\nProficiency in numeric reasoning and mathematical skills\nExcellent communications skills, both written and verbal\nAbility to work in a very fast-paced environment with a high degree of accuracy\nConflict of Interest:\nSuccessful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.\nDrug Free Workplace:\nBoeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.\nTotal Rewards & Pay Transparency:\nAt Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.\nThe Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.\nThe specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.\nPlease note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.\nSummary pay range: $75,000.00 - $106,000.00\nLanguage Requirements:\nNot ApplicableEducation:\nNot ApplicableRelocation:\nRelocation assistance is not a negotiable benefit for this position.Export Control Requirement:\nThis position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.Safety Sensitive:\nThis is not a Safety Sensitive Position.Security Clearance:\nThis position does not require a Security Clearance.Visa Sponsorship:\nEmployer will not sponsor applicants for employment visa status.Contingent Upon Award Program\nThis position is not contingent upon program awardShift:\nShift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning\nBoeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.\nEEO is the law\nBoeing EEO Policy\nRequest an Accommodation\nApplicant Privacy\nBoeing Participates in E - Verify\n E-Verify (English)\n E-Verify (Spanish)\nRight to Work Statement\n Right to Work (English)\n Right to Work (Spanish)","description_format":"text","description_chars":5173,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Relocation assistance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Aerospace Manufacturing","Combat Aircraft","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-24T02:40:34Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:43","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":106000,"is_top_pay":false},"html_url":"https://alion.io/job/boeing-experienced-customer-support-specialist-2","json_url":"https://alion.io/job/boeing-experienced-customer-support-specialist-2.json","meta":{"generated_at":"2026-10-26T18:44:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25141,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3471},"rest":"https://alion.io/mcp/rest/get_company?id=3471"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboeing-experienced-customer-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboeing-experienced-customer-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboeing-experienced-customer-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boeing-experienced-customer-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboeing-experienced-customer-support-specialist-2"}]}