{"id":1515621,"url":"https://alion.io/job/bohler-it-support-technician","title":"IT Support Technician","company":{"id":1983104,"name":"Bohler","domain":"bohlerengineering.com","url":"https://alion.io/company/bohlerengineering","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"B","score":75,"open_postings":78,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chalfont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Windows","optional":false},{"name":"Copilot","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-08-26T15:28:27Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-01T15:38:00Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Be the person people call when technology needs to work.\nAt Bohler, technology is a critical part of how our engineers, planners, surveyors, and business teams get their work done. As an IT Support Technician, you'll be the person they turn to when something isn't working, when they need new equipment, or when they're trying to figure out how to get the most out of the technology around them.\nYou'll work across hardware, software, mobile devices, networking, business applications, and emerging technologies, supporting employees in offices and remotely across the organization.\nYou'll also have a front-row seat to how we're incorporating AI into the workplace, helping employees adopt new tools, troubleshooting issues, and contributing ideas that make technology more useful and effective.\nIf you enjoy solving problems, helping people, and troubleshooting technology issues, you'll find plenty of opportunities to make an impact here. Whether you're supporting end users, implementing new tools, or learning emerging technologies, you'll be part of a team that values growth, innovation, and continuous improvement.\nWhat You'll Do\nYou'll be responsible for a broad range of technology support, including:\nDiagnose and resolve hardware, software, operating system, peripheral, and connectivity issues.\nProvide responsive, customer-focused support to employees working in offices and remotely.\nManage service requests and incidents through our ticketing system, including documenting issues, prioritizing work, and escalating when necessary.\nConfigure, image, deploy, recover, and maintain employee workstations and related equipment.\nSupport Windows 11 and Microsoft 365, along with applications used throughout an engineering and professional services environment.\nSupport specialized applications including AutoCAD, Civil 3D, Bluebeam Revu, Adobe Acrobat, Adobe Creative Cloud, and Newforma.\nHelp employees get the most out of AI tools and capabilities, including user enablement, adoption, troubleshooting, technology evaluation, and continuous improvement.\nSupport company-owned and employee-owned iOS and Android devices.\nTroubleshoot printers, copiers, scanners, and large-format plotters.\nMaintain accurate hardware and software inventory in our CMDB.\nSupport employee onboarding, transfers, and offboarding.\nCreate and maintain knowledge-base articles and other technical documentation.\nPartner with vendors and other IT teams to resolve issues that require additional expertise.\nParticipate in a rotating on-call schedule to help respond to critical technology issues that impact the business.\nTravel to Bohler offices and other locations as needed\nWhat We're Looking For\nWe're looking for someone who combines technical curiosity with great people skills. You don't need to know everything on day one, but you should enjoy troubleshooting, learning new technology, and helping people solve problems.\nYou'll ideally bring:\nAt least 1 year of help desk or IT support experience in a fast-paced environment.\nStrong troubleshooting and problem-solving skills.\nA customer-service mindset and the ability to communicate technical information clearly to non-technical users.\nExperience supporting Microsoft 365 and Windows environments.\nThe ability to work effectively with employees and teams across multiple locations, including remote employees.\nA Bachelor's degree in MIS, Information Technology, Computer Science, or a related field-or equivalent experience.\nExperience that would be a plus:\nMicrosoft Copilot or other AI tools\nMobile device management\nNetwork troubleshooting\nAutoCAD, Civil 3D, Bluebeam, or Newforma\nIT service management (ITSM)\nAsset management or CMDB platforms\nIT certifications\nPay Transparency\nActual compensation within this range will be determined based on factors such as skills, qualifications, and experience. The base pay range for this role is $27 - $35 per hour.\nWho You Are\nWe welcome applicants from all backgrounds, identities, and experiences. Tell us your story; your unique perspective matters here.\nWhy Bohler\nAt Bohler, we empower the ambitious to become the accomplished. Our purpose-driven culture connects driven professionals across disciplines and fosters collaboration, growth, and achievement. We provide land development consulting and site design services for commercial, institutional, and residential markets, helping to transform communities for the better.\nCompensation and Benefits\nIn addition to base pay, we offer competitive compensation and a comprehensive benefits package for eligible employees, including:\nMedical, Dental, and Vision Insurance\n401(k) match of 1:1 up to 6%\nPaid time off and holidays\nEligibility for bi-annual performance bonuses and annual salary reviews/adjustments\nOffice and company-wide events that provide a fun atmosphere\nWellness programs, paid maternity/paternity leave, bereavement leave, life insurance, and more\nEligibility for specific benefits may vary based on employment status (full-time or part-time).\nWork Authorization\nApplicants must have current authorization to work in the United States. Bohler does not sponsor petition-based employment visas that require formal USCIS filings, such as H-1B or PERM-based green cards. Bohler may provide employer support letters for TN (Canadian or Mexican citizens) or E-3 (Australian citizens) when business needs permit. Please contact our recruiting team if you have questions about your eligibility for visa status.\nEqual Opportunity Statement\nBohler is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by law.\nIf you require a reasonable accommodation to complete the application or participate in an interview, please contact us at .","description_format":"text","description_chars":5884,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Science & Engineering","Property Development"],"lifecycle":[{"event":"open","at":"2026-09-30T09:27:16Z"}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.4,"p_room":0.36,"age_days":35,"expected_fill_days":20,"reasons":["conf:10","stale_co","urgency","win:tail","crowd:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/bohler-it-support-technician","json_url":"https://alion.io/job/bohler-it-support-technician.json","meta":{"generated_at":"2026-10-01T17:52:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":63,"day_limit":5000,"remaining_today":4937,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}