{"id":2057206,"url":"https://alion.io/job/boldr-senior-customer-advocate-5","title":"Senior Customer Advocate","company":{"id":6142,"name":"Boldr","domain":"boldrimpact.com","url":"https://alion.io/company/boldr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2992},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Google Docs","optional":true},{"name":"Google Drive","optional":true},{"name":"Google Sheets","optional":true},{"name":"Intercom","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:20:46Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-28T04:16:55Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"A LITTLE BIT ABOUT Boldr\nBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.\nWe are a global team, united by our desire to connect diverse people with common values for boldr impact. \nLET’S START WITH OUR VALUES\nMeaningful connections start with AUTHENTICITY\nWe do our best work by being CURIOUS\nWe grow by remaining DYNAMIC\nOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE \nAt the heart of great partnerships, we’ll always find EMPATHY\nWHAT IS YOUR ROLE\nAs a Senior Customer Advocate, you will be the primary point of contact for customers, supporting general inquiries and ensuring a smooth and positive experience when interacting with the company’s products and services.\nIn this role, you will focus on understanding customer needs, providing clear and accurate guidance, and helping users navigate the platform at a functional level. You will rely on established processes, help center resources, and predefined workflows to support customers effectively.\nYou will own customer communication end to end, ensuring timely follow ups and resolution of inquiries, while maintaining a high standard of empathy and professionalism. You will also share customer feedback and common themes with internal teams to help improve the overall customer experience.\nWHY DO WE WANT YOU\nWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.\nWHAT WILL YOU DO\nYou will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. You will:\nHandle customer consultation calls and general inquiries\nEscalate to the Technical Support team when technical troubleshooting is required\nYou will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. You will:\nAct as a customer advocate: understand customer needs, guide them through the platform, and follow up to ensure their inquiries are addressed\nGuide customers on how to navigate the platform, including where to find features and how to complete tasks\nRespond to “how do I use this” questions using help articles, internal resources, and predefined workflows\nFollow established processes and standard responses to ensure consistency and quality in support\nContribute to support resources like help articles and guides\nCollect customer feedback, identify common trends, and share insights with internal teams\nLog requests and keep teams updated on customer needs\nMeet personal and team goals such as CSAT and response times while keeping customer satisfaction a top priority\nOwn customer communication end to end, ensuring timely and consistent follow up\nEscalate platform or technical issues to the appropriate teams when needed, without performing technical diagnosis\nRequirements\nWHAT WE’LL LIKE ABOUT YOU\nYOU ARE…\nCurious and authentic, just like us! #beboldr \nAn analytical and critical thinker with strong attention to detail\nPassionate about client satisfaction and service excellence\nAdaptable, resourceful, and solutions-oriented\nComfortable operating in a fast-moving, growth-stage environment\nAble to work independently with minimal supervision while collaborating effectively with teams\nAvailable to work onsite, our office is located in Cyberscape Gamma Tower, Ortigas Center, Pasig City\nAvailable to work US hours\nYOU HAVE…\nBachelor’s degree in any field you are passionate about\n2 years of customer service experience across email, phone, or chat support\nPrevious experience supporting SaaS products or working in a tech environment\nProven ability to provide exceptional customer support\nStrong verbal and written communication skills\nExcellent reading comprehension and strong customer-facing communication\nStrong and effective phone contact handling skills\nAbility to understand and communicate complex ideas clearly to customers\nExperience with modern support tools such as Zendesk, Intercom, Guru, Slack, or Jira is a plus\nBasic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and Microsoft Office\nAptitude to quickly learn and navigate new technology, systems, and applications\nAbility to accept feedback gracefully and with an open mind\nIntermediate understanding of customer experience best practices\nStrong customer orientation and the ability to adapt to different customer personalities and situations","description_format":"text","description_chars":4805,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-08T00:20:46Z"},{"event":"close","at":"2026-10-08T02:46:46Z"},{"event":"reopen","at":"2026-10-08T21:50:23Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.789,"p_room":0.9,"age_days":20,"expected_fill_days":33,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/boldr-senior-customer-advocate-5","json_url":"https://alion.io/job/boldr-senior-customer-advocate-5.json","meta":{"generated_at":"2026-10-28T06:11:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6142},"rest":"https://alion.io/mcp/rest/get_company?id=6142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboldr-senior-customer-advocate-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboldr-senior-customer-advocate-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboldr-senior-customer-advocate-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boldr-senior-customer-advocate-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboldr-senior-customer-advocate-5"}]}