{"id":2561154,"url":"https://alion.io/job/boldr-senior-customer-advocate-7","title":"Senior Customer Advocate","company":{"id":6142,"name":"Boldr","domain":"boldrimpact.com","url":"https://alion.io/company/boldr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Sheets","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T20:41:42Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T17:22:12Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"A LITTLE BIT ABOUT Boldr\nBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.\nWe are a global team, united by our desire to connect diverse people with common values for boldr impact. \nWe employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.\nLET’S START WITH OUR VALUES\nMeaningful connections start with AUTHENTICITY\nWe do our best work by being CURIOUS\nWe grow by remaining DYNAMIC\nOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE \nAt the heart of great partnerships, we’ll always find EMPATHY\nWHAT IS YOUR ROLE\nAs a Senior Customer Advocate, you will be responsible for delivering timely and professional support to customers across a range of inquiries and channels. You will work closely with internal teams to investigate and resolve customer issues, process orders and account updates, and ensure every interaction reflects the standard of service our client is committed to. Your role is an important part of the day-to-day customer experience, and your attention to detail, reliability, and willingness to learn will be key to your success.\nOpportunity Overview\nClient Website: Comfrt - Hoodies & Sweatshirts\nOffice Locations:\nCape Town: 11th Floor, The Terraces, 34 Bree Street, Cape Town City Centre, Cape Town, 8001\nWork Set-up: Hybrid\nWHY DO WE WANT YOU\nWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.\nWHAT WILL YOU DO\nYou will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.\nManage customer tickets, troubleshooting, escalations and investigation, ensuring accurate handling, timely responses, and proper documentation across all interactions.\nPerform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.\nResearch and resolve order-related queries across platforms to provide accurate and complete customer resolutions.\nProcess customer account and order updates including address and contact changes accurately and in a timely manner.\nEnsure proper and timely escalation of issues to meet internal and external expectations.\nIdentify opportunities and recommendations for continuous process improvement.\nYou are expected to deliver service excellence and maximize customer satisfaction.\nWork with the external team to stay updated on product and service knowledge.\nWHAT WE’LL LIKE ABOUT YOU\nYOU ARE…\nCurious and authentic, just like us! #beboldr \nAn analytical and critical thinker, with an eye for even the most minute of details\nPassionate about client satisfaction\nYOU HAVE…\nAt least a bachelor’s degree in any field you’re passionate about!\n2-3 years of customer service experience (may it be email, phone, or chat support).\nPrevious experience in customer service.\nBasic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.\nExcellent reading comprehension, and verbal, and written communication skills.\nAn ability to understand and communicate complex ideas to customers, both verbally and in written form.\nExperience with a CRM or ticketing platform (e.g. Gorgias) is an advantage.\nFamiliarity with eCommerce or logistics platforms such as Shopify, Flexport, or Atlassian is an advantage.\nAptitude to quickly learn and navigate new technology, systems, and applications.\nThe ability to accept feedback gracefully and with an open mind.\nIntermediate understanding of common Customer Experience best practices.\nCustomer orientation and ability to adapt/respond to different types of characters.\nMaintain an open and flexible schedule.","description_format":"text","description_chars":4048,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-14T20:41:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":37,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/boldr-senior-customer-advocate-7","json_url":"https://alion.io/job/boldr-senior-customer-advocate-7.json","meta":{"generated_at":"2026-10-20T20:47:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24164,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6142},"rest":"https://alion.io/mcp/rest/get_company?id=6142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboldr-senior-customer-advocate-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboldr-senior-customer-advocate-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboldr-senior-customer-advocate-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boldr-senior-customer-advocate-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboldr-senior-customer-advocate-7"}]}