{"id":3050138,"url":"https://alion.io/job/boldr-senior-customer-advocate-8","title":"Senior Customer Advocate (Project Based)","company":{"id":6142,"name":"Boldr","domain":"boldrimpact.com","url":"https://alion.io/company/boldr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mérida, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":106000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2992},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Sheets","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-22T02:10:03Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T00:03:22Z","board_verified":false,"closed_at":"2026-10-28T00:03:22Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"A LITTLE BIT ABOUT Boldr\nBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.\nWe are a global team, united by our desire to connect diverse people with common values for boldr impact. \nLET’S START WITH OUR VALUES\nMeaningful connections start with AUTHENTICITY\nWe do our best work by being CURIOUS\nWe grow by remaining DYNAMIC\nOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE \nAt the heart of great partnerships, we’ll always find EMPATHY\nWHAT IS YOUR ROLE\nAs a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.\nWHY DO WE WANT YOU\nWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.\nWHAT WILL YOU DO\nYou will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.\nCustomer consultation calls, troubleshooting, escalations and investigation\nPerform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.\nEnsure proper and timely escalation of issues to meet internal and external expectations.\nIdentify opportunities and recommendations for continuous process improvement.\nYou are expected to deliver service excellence and maximize customer satisfaction.\nWork with the external team to stay updated on product and service knowledge.\nRequirements\nWHAT WE’LL LIKE ABOUT YOU\nYOU ARE…\nCurious and authentic, just like us! #beboldr \nAn analytical and critical thinker, with an eye for even the most minute of details\nPassionate about client satisfaction\nAvailable to work within US business hours, or shifting schedule depending on operational needs\nYOU HAVE…\nAt least a bachelor’s degree in any field you’re passionate about!\n2-3 years of customer service experience (may it be email, phone, or chat support).\nPrevious experience in customer service.\nBasic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.\nExcellent reading comprehension, and verbal, and written communication skills.\nStrong and effective phone contact handling skills.\nAn ability to understand and communicate complex ideas to customers, both verbally and in written form.\nKnowledge and experience with CRM is a plus.\nAptitude to quickly learn and navigate new technology, systems, and applications.\nThe ability to accept feedback gracefully and with an open mind.\nIntermediate 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