{"id":1723722,"url":"https://alion.io/job/boldr-senior-technical-support-advocate","title":"Senior Technical Support Advocate","company":{"id":6142,"name":"Boldr","domain":"boldrimpact.com","url":"https://alion.io/company/boldr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":97,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Chrome DevTools","optional":false},{"name":"Datadog","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-02T21:34:23Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-03T23:56:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"A LITTLE BIT ABOUT Boldr\nBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.\nWe are a global team, united by our desire to connect diverse people with common values for boldr impact. \nLET’S START WITH OUR VALUES\nMeaningful connections start with AUTHENTICITY\nWe do our best work by being CURIOUS\nWe grow by remaining DYNAMIC\nOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE \nAt the heart of great partnerships, we’ll always find EMPATHY\nWHAT IS YOUR ROLE\nThis position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The Senior Technical Support Advocate’s work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.\nA successful Senior Technical Support Advocate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction, particularly in ambiguous or highly technical situations.\nWHY DO WE WANT YOU\nWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.\nWHAT WILL YOU DO\nProvide technical support to customers via phone, email and chat, with a primary focus on email-based support.\nRespond to customer inquiries and alerts in a timely and professional manners in accordance with the agreed SLAs\nDiagnose, address and resolve technical issues efficiently and accurately\nEscalate complex issues to higher-level support\nKeep up to date with with ever-changing technologies including adapting quickly to process changes\nParticipate in training sessions to enhance technical skills and knowledge\nKnowledge-sharing sessions with the team and assist in training new team members\nGain a deep understanding of the client’s products and services\nRespond promptly to customer service inquiries or questions to ensure satisfaction.\nCollaborate with and support team members when assistance is needed.\nTake on additional tasks or responsibilities when required to meet team objectives.\nRequirements\nWHAT WE’LL LIKE ABOUT YOU\nYOU ARE…\nCurious and authentic, just like us! #beboldr \nAn analytical and critical thinker, with an eye for even the most minute of details\nPassionate about client satisfaction\nAvailable to work US business hours, with flexibility based on operational needs.\nYOU HAVE…\n3+ years of technical support experience: Primarily supporting customers via email and chat.\nHas general knowledge of how web-based and mobile apps work.\nHas proven experience working with technical, internet-based trades, skills, and tools i.e. working with Chrome DevTools, REST APIs, and other web development tools\nHas general knowledge and experience of SaaS Products - Software as a Service\nPassionate in creating exceptional customer experiences and can use challenging situations as an opportunity to exceed customer expectations.\nAbility to thrive in a dynamic and evolving environment\nMetrics-driven and proven ability to handle a high volume of customer interactions.\nStrong conflict resolution skills and even temperament in challenging situations.\nAbility to properly understand and convey tone via written communications, translating complex technical solutions clearly for users of varying technical backgrounds\nCreative problem-solving skills.\nImpeccable judgment - the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations Loads of empathy - you genuinely care!\nProactive attitude and ability to work with limited supervision.\nProficient in English written and spoken.\nPlus Requirements\nSupport the team by executing initiatives and collaborating on projects\nTake initiative and identify areas of opportunity that you can contribute to help the team as it grows\nAcquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.\nPassion for Customer Experience\nA proven ability to work remotely as part of a team but also with little direction is highly desired\nHas general knowledge and experience of SQL and databases\nHas Working knowledge of Datadog or other log-monitoring software","description_format":"text","description_chars":4601,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-02T21:34:23Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:8","velocity","win:early"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/boldr-senior-technical-support-advocate","json_url":"https://alion.io/job/boldr-senior-technical-support-advocate.json","meta":{"generated_at":"2026-10-04T00:11:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":139,"day_limit":5000,"remaining_today":4861,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}