{"id":138645,"url":"https://alion.io/job/boldr-technical-support-specialist-t3-2","title":"Technical Support Specialist T3","company":{"id":6142,"name":"Boldr","domain":"boldrimpact.com","url":"https://alion.io/company/boldr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":132},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Sheets","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-18T03:21:57Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":38},"description":"A LITTLE BIT ABOUT Boldr\nBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.\nWe are a global team, united by our desire to connect diverse people with shared values for boldr impact. \nWe employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.\nLET’S START WITH OUR VALUES\nMeaningful connections start with AUTHENTICITY\nWe do our best work by being CURIOUS\nWe grow by remaining DYNAMIC\nOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE \nAt the heart of great partnerships, we’ll always find EMPATHY\nWHAT IS YOUR ROLE\nAs a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client’s products and services. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally.\nWHY DO WE WANT YOU\nWe are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.\nWHAT YOU’LL DO\nCompose thoughtful, personalized responses to a variety of customer requests\nTriage incoming requests and spot trends in customer issues to flag for the wider team\nInteract with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism\nLog, manage, and follow up on all customer support tickets\nPerform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved\nPerform ad hoc tasks when requested by the client\nProactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting \nEnsure proper and timely escalation of issues to meet internal and external expectations\nIdentify opportunities and recommendations for continuous process improvement\nDeliver service excellence and maximize customer service and satisfaction\nWork with the external team to stay updated on product and service knowledge\nRequirements\nWHAT WE’LL LIKE ABOUT YOU\nYOU ARE...\nCurious and authentic, just like us! #beboldr \nAn analytical and critical thinker, with an eye for even the most minute of details\nPassionate about client satisfaction \nProactive and self-motivated\nStrongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. \nAmenable to work on rotating shifts\nYOU HAVE…\nAt least a bachelor’s degree in any field you’re passionate about!\nAt least 3 years of working experience in Technical Support is required\nExcellent English communication skills\nWillingness to learn about how networks and IT technology behave and operate\nBasic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications \nExcellent verbal and written communication skills\nAn ability to understand and communicate complex ideas to customers, both verbally and in written form\nAptitude to quickly learn and navigate new technology, systems, and applications\nAbility to accept feedback gracefully and with an open mind\nCustomer orientation and ability to adapt/respond to different types of characters\nAvailable to work US business hours, with flexibility based on operational needs.\nSALARY RANGE\n Monthly 4,200.00 - 5,250.00 Canadian Dollars","description_format":"text","description_chars":3803,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-04-16T00:00:00Z"},{"event":"close","at":"2026-09-03T23:09:49Z"},{"event":"reopen","at":"2026-09-10T17:26:33Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.774,"p_room":0.55,"age_days":37,"expected_fill_days":37,"reasons":["conf:0","wave","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/boldr-technical-support-specialist-t3-2","json_url":"https://alion.io/job/boldr-technical-support-specialist-t3-2.json","meta":{"generated_at":"2026-10-18T06:04:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9068,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6142},"rest":"https://alion.io/mcp/rest/get_company?id=6142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboldr-technical-support-specialist-t3-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboldr-technical-support-specialist-t3-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboldr-technical-support-specialist-t3-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boldr-technical-support-specialist-t3-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboldr-technical-support-specialist-t3-2"}]}