{"id":2109758,"url":"https://alion.io/job/boldr-technical-support-specialist-t3-5","title":"Technical Support Specialist T3","company":{"id":6142,"name":"Boldr","domain":"boldrimpact.com","url":"https://alion.io/company/boldr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Intercom","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-10-08T21:50:23Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-20T22:49:38Z","board_verified":false,"closed_at":"2026-10-20T22:49:38Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"A LITTLE BIT ABOUT Boldr\nBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.\nWe are a global team, united by our desire to connect diverse people with shared values for boldr impact. \nWe employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.\nLET’S START WITH OUR VALUES\nMeaningful connections start with AUTHENTICITY\nWe do our best work by being CURIOUS\nWe grow by remaining DYNAMIC\nOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE \nAt the heart of great partnerships, we’ll always find EMPATHY\nWHAT IS YOUR ROLE\nThe Technical Support Specialist provides advanced high-level technical to developers building on an open-weight AI model platform serving as the ultimate escalation point for complex technical issues. This role owns the full range of inbound queries, from billing and account issues to API errors, and resolves them with accuracy, ownership, and a strong customer focus. You will apply working knowledge of SQL, APIs, SDKs, developer tools, and web applications to diagnose issues, use sound judgment where no defined process exists, and help build the support function as the product evolves.\nWHY DO WE WANT YOU\nWe are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.\nWHAT WILL YOU DO\nProvide technical support to developers via live chat and email in Intercom, owning the full range of queries from billing, payments, credits, and token limits to API errors\nDebug, optimize, and troubleshoot complex API, SDK, and developer toolkit issues, system behaviors, and web-application architectures. \nClearly communicate resolution timelines, status updates, and next steps to customers with direct leaders and client stakeholders \nUse sound judgment to resolve issues where no defined process exists, adapting as the product changes\nBuild, maintain and structure technical knowledge bases and SOPs to support the client and contribute to the foundations of the support function, including workflows, documentation, and knowledge-sharing initiatives\nIdentify recurring issues and documentation gaps, and recommend process or system improvements\nCollaborate with internal engineering and product teams by reproducing issues and escalating confirmed product bugs with clear, concise documentation\nMaintain high standards of client satisfaction, accuracy, and responsiveness\nAct as the highest escalation point for complex technical issues, owning every query the AI support agent does not resolve, except confirmed product bugs\nHand over open conversations cleanly at the end of each shift\nAnnual cybersecurity refreshers\nComplete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional development \nRequirements\nWHAT WE’LL LIKE ABOUT YOU\nYOU ARE...\nA clear, professional, and customer-focused communicator\nFriendly, confident, and approachable with clients and teammates\nDetail-oriented with strong problem-solving skills\nAble to manage multiple priorities in a fast-paced environment\nCurious about technology and driven to continuously learn\nProactive in identifying issues and suggesting improvements\nStructured in your thinking, able to balance short-term fixes with long-term improvements\nAble to thrive in ambiguous situations, using sound judgment with limited day-to-day supervision\nYou are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)\nYOU HAVE…\nAt least 3 years of working experience in Technical Support is required, including supporting developers or technical users at a developer-tool, API, or AI-native company\nPractical working knowledge of SQL to look up usage, billing, and credit data when troubleshooting\nWorking knowledge of REST APIs, API keys, authentication, and rate limits, with comfort reading API docs, error messages, and code samples\nExperience supporting software, data platforms, or web-based applications \nProven experience working with 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