{"id":3023057,"url":"https://alion.io/job/boldyn-networks-engineer-enterprise-technology-support","title":"Engineer – Enterprise Technology Support","company":{"id":172111,"name":"Boldyn Networks","domain":"boldyn.com","url":"https://alion.io/company/boldyn-networks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":159000,"period":"year","method":"role_country_seniority_unknown","sample_n":14270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T18:21:16Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T02:01:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Supporting the technology that powers global interconnectivity\nEngineer - Enterprise Technology Support\n\nAbout the role\nPassionate about helping colleagues stay productive through reliable, responsive technology support? As an Engineer within Enterprise Technology Support, you’ll serve as a primary point of contact for Global Digital & Tech services, resolving incidents and fulfilling service requests for colleagues across Boldyn Networks. Based in our Irvine office on a hybrid basis, you’ll combine hands-on troubleshooting with accurate ticket management, clear communication, and thoughtful escalation to deliver a consistent support experience across the full-service lifecycle.\nWhat you’ll be doing\nAs part of the Enterprise Technology Support team, you’ll take ownership of day-to-day support while helping strengthen global service delivery. It’s a role with a lot of variety, and day-to-day, you’ll mainly be involved with:\nTaking ownership of assigned incidents and service requests while proactively picking up, triaging, categorizing, and prioritizing tickets when needed\nResolving standard and moderately complex hardware, software, operating system, and end-user device issues, escalating advanced matters with clear evidence and troubleshooting notes.\nSupporting Windows, macOS, iOS, and Android devices, including device enrollment and management through Microsoft Intune, Autopilot, and SCCM.\nHandling software, license, access, and permission requests and providing practical guidance on the effective use of workplace technology.\nMaintaining accurate ServiceNow records, including ticket updates, assignments, categorization, troubleshooting steps, and colleague communications.\nKeeping colleagues informed throughout the ticket lifecycle and managing expectations in line with agreed SLAs and support procedures.\nProviding remote deskside support for office-based and remote colleagues, including locations without dedicated on-site support.\nSupporting workstation, meeting room, and audiovisual technology and completing regular checks to keep shared technology operational.\nProviding first-line triage for LAN, WAN, and Wi-Fi issues and escalating to the appropriate specialist team.\nAssisting with major incidents, problem management, and root cause analysis by supplying observations, ticket evidence, and documented fixes or workarounds.\nSupporting operating system, Microsoft 365, and software updates and resolving issues that arise during deployment or adoption.\nCollaborating with GDT teams, vendors, and partners to provide seamless service and achieve positive information security outcomes.\nContributing to approved projects through assigned deployment, testing, handover, and colleague-support activities.\nIdentifying recurring issues, service gaps, and opportunities for process, AI, or automation improvements.\nSharing practical fixes, lessons learned, and documentation updates, including creating end-user guidance when needed.\nWhat you’ll bring\nThink you could make a difference here? We’re looking for someone who genuinely cares about the welfare of our team. You’ll want to make an impact from day one. With big ideas about how to improve our culture and the knowledge to get people on board. You will also have some of the following:\nPrevious experience in a Level 1 support, service desk, desktop support, or IT Engineer role.\nExperience managing incidents and service requests in a structured support environment.\nIntermediate experience with Microsoft 365 administration, Microsoft Intune, and Autopilot.\nExperience supporting end-user hardware across PCs, Macs, and mobile devices.\nIntermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems.\nWorking knowledge of Microsoft SCCM, virtual desktop environments, Microsoft Entra ID/Azure Active Directory, and on-premises Active Directory.\nExperience troubleshooting meeting room and audiovisual equipment.\nWorking knowledge of ITIL-based incident, problem, and change management practices.\nStrong stakeholder communication, documentation, and customer service skills.\nAwareness of end-user devices, information, and cybersecurity responsibilities.\nExperience working with ServiceNow or a comparable IT service management platform.\nAbility to organize a varied workload, maintain accurate records, and escalate issues appropriately.\nExperience supporting project delivery, vendors, or technology partners is beneficial.\nAbout us\nAt Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.\nWhy work with us?\nWe’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.\nWe also offer:\nHourly Pay: $30 - $34\nAnnual Bonus\nLearning and development opportunities\nFlexible working opportunities\nCompetitive benefit packages\nPaid Parental Leave\nVacation starting at 15 days increasing with length of service\n10 days paid sick leave\n4 days off each year to volunteer\nReady to apply?\nAre you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.\nDiversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.\nWe are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.","description_format":"text","description_chars":6086,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Managed Network Services","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-21T18:21:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":109167,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:3","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/boldyn-networks-engineer-enterprise-technology-support","json_url":"https://alion.io/job/boldyn-networks-engineer-enterprise-technology-support.json","meta":{"generated_at":"2026-10-23T22:22:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5062,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172111},"rest":"https://alion.io/mcp/rest/get_company?id=172111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboldyn-networks-engineer-enterprise-technology-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboldyn-networks-engineer-enterprise-technology-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboldyn-networks-engineer-enterprise-technology-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boldyn-networks-engineer-enterprise-technology-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboldyn-networks-engineer-enterprise-technology-support"}]}