{"id":3023058,"url":"https://alion.io/job/boldyn-networks-field-services-representative-3","title":"Field Services Representative","company":{"id":172111,"name":"Boldyn Networks","domain":"boldyn.com","url":"https://alion.io/company/boldyn-networks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":333},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Dropbox","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T12:56:38Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"We wear your colors!\nField Service Representative\nLawrence Township, NJ\nAbout the role:\nPassionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-orientated Field Services Representative. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation. \nWe are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. \nYou’ll be a full-time worker on the campus of Rider University\nWhat you’ll be doing:\nProviding exceptional service to customers \nResponding to emergency outages promptly \nMaintaining own schedule for onsite customer appointments within 24-48 hour SLA \nConfigure, install, and support a variety of hardware and peripheral components such as laptops, desktops, monitors, keyboards, and printers \nSupport systems running Windows, Mac OS, and potentially Linux \nManage tickets using the help desk ticket queue \nTracking and updating escalation tickets \nMaintain a moderately sized inventory of equipment and provide notification when thresholds are reached to replenish supplies \nPrepare new equipment (or reclaimed equipment) for deployment using system imaging tools \nManage accounts and equipment for new-hire/termination processes \nWork with vendors in matters concerning warranty support including Dell, Cisco, Aruba/ HP, CDW, and others \nProvide end-user training sessions on relevant IT topics \nTroubleshoot and resolve basic network connectivity issues as needed for LAN and WiFi connections, including networking components such as TCP/IP, DHCP, and DNS \nSupport administration of VoIP phone systems and LiveOps call center chat system \nAdminister accounts in cloud-based services including Office 365 (Exchange and SharePoint Online), DropBox for Business, and others \nProvide support for locally-installed applications on systems including MS Office applications, Adobe applications, Evernote, MindJet MindManager, and others \nProvide necessary level support of network devices \nSupport and administer accounts (access codes and fobs) in an office security system \nAddress end-user and network escalations \nCoordinate client activities (e.g. move-in, conferences, and special events) \nMonitoring, investigating, and retiring equipment alarms \nAssist with customer install activities as needed \nSeeing that Boldyn’s policies and end-user agreement are upheld in your perspective region \nGenerating reports as required \nAttending training events as required \nOther documentation and administrative duties as requested \nWhat you’ll bring:\nPosition requires skillset equivalent to a Help Desk Level II technician \n1 to 3 years Windows and/or Mac OS hardware and software support. \n1 to 3 years of help desk experience in a medium to large scale environment. \nMicrosoft Office support, including Outlook/Exchange and SharePoint Online support, Google G-Suite, Zoom, Schoology, and others. \nDocumenting and adhering to established technical procedures and best practices. \nExperience managing workload with a ticketing system, including service orders and account information gathering. ServiceNow experience preferred. \nRemote desktop support. \nUnderstands Active Directory user accounts, security groups, and file share permissions \nUnderstands system virtualization and reducing hardware footprint \nPreferred Experience:\nBasic network troubleshooting and connectivity support, including the foundational understanding of TCP/IP, VoIP, LAN, and WIFI connections. \nMCP, CCT, A+, Net+, or ACTC Certification. \nAssociate degree in Information Technology or closely related field. \nStreaming, video conferencing, and audio-video support. \nUnderstanding and familiarity with VoIP technologies. \nYou’ll love this job if this describes you: \nApproachability. You’re easy to approach, and you spend extra effort in providing exceptional customer service. You look for ways to be proactive. \nAction Orientation. Deeply engrained self-motivation. You’re motivated to get work done. That means that you love efficiency and are driven to complete a project. \nSelf-Starter. You seek out problems and solutions on your own and don’t wait to be told what to do. \nTechnical Acumen. Others consider you smart when it comes to technology. You’re a technology generalist, and can usually figure things out. \nPersonal Learning. You like to read technical publications, blogs, and journals. In your own time you “geek-out” on something technical like electronics, music, or gaming. \nImportant considerations you should review: \nPhysical requirements. You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you’ll need to lift up to 75 lbs. \nResponder Call-Back Environment: This position operates under a responder call-back model and may require availability during weekends, holidays, or outside typical business hours to respond to outages or scheduled maintenance events.\nDriving and Criminal Background: We take the safety of our team and our customers very seriously. You must have and maintain a valid driver’s license. You must also pass a criminal background check to work on any of our customer’s properties. \nTravel: You will have to travel occasionally to Austin, TX for training, projects, and other campuses to assist another department. \nAbout Us\nAt Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.\nWhy work with us?\nWe’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.\nWe also offer:\nHourly Pay: $25 - $30\nAnnual Bonus\nLearning and development opportunities\nCompetitive benefit packages\nPaid Parental Leave\nVacation starting at 15 days increasing with length of service\n10 days paid sick leave\n4 days off each year to volunteer\nReady to apply?\nAre you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.\nDiversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.\nWe are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.","description_format":"text","description_chars":7372,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Managed Network Services","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-21T18:21:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":109167,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":7,"expected_fill_days":29,"reasons":["conf:41","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/boldyn-networks-field-services-representative-3","json_url":"https://alion.io/job/boldyn-networks-field-services-representative-3.json","meta":{"generated_at":"2026-10-27T02:13:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172111},"rest":"https://alion.io/mcp/rest/get_company?id=172111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboldyn-networks-field-services-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboldyn-networks-field-services-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboldyn-networks-field-services-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boldyn-networks-field-services-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboldyn-networks-field-services-representative-3"}]}