{"id":3552941,"url":"https://alion.io/job/boldyn-networks-field-services-representative-6","title":"Field Services Representative","company":{"id":172111,"name":"Boldyn Networks","domain":"boldyn.com","url":"https://alion.io/company/boldyn-networks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schenectady, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Dropbox","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-10-30T23:27:48Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T17:17:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Where field expertise drives service excellence.\nField Services Representative\n\nAbout the role\nPassionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-orientated Field Service Representative. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.\nThis position will be supporting Union College in Schenectady, New York.\nWhat you’ll be doing\nAs part of the Field Services team, you’ll ensure seamless field service execution, strong stakeholder relationships, and consistent delivery of network performance objectives. It’s a role with a lot of variety, and day-to-day, you’ll mainly be involved with:\nProviding exceptional customer service, responding promptly to emergency outages, and managing onsite customer appointments within established 24-48 hour SLAs.\nConfiguring, installing, deploying, and supporting laptops, desktops, monitors, printers, and other hardware across Windows, Mac OS, and potentially Linux environments, including preparing new or reclaimed equipment using system imaging tools.\nManaging help desk and escalation tickets, troubleshooting end-user issues, and resolving basic LAN/WiFi connectivity and networking issues involving TCP/IP, DHCP, DNS, and network devices.\nAdministering user accounts, equipment, and access for new hires and terminations, including Office 365, Exchange and SharePoint Online, Dropbox for Business, VoIP/call center systems, and office security access codes and fobs.\nSupporting locally installed applications, including Microsoft Office, Adobe applications, Evernote, MindJet MindManager, and other business software, while providing end-user training as needed.\nMaintaining equipment inventory, monitoring and resolving equipment alarms, coordinating replenishment, and working with vendors such as Dell, Cisco, Aruba/HP, and CDW on warranty and equipment support.\nCoordinating customer installations, move-ins, conferences, special events, and other onsite activities while ensuring company policies and end-user agreements are followed.\nCompleting required reporting, documentation, administrative tasks, and training while addressing customer and network escalations as needed.\nWhat you’ll bring\nThink you could make a difference here? We’re looking for a hands-on leader with technical expertise and a passion for team development. You’ll bring both operational knowledge and leadership capability to drive results from day one. You’ll also have some of the following:\nSkillset equivalent to a Help Desk Level II technician.\n1 to 3 years Windows and/or Mac OS hardware and software support. \n1 to 3 years of help desk experience in a medium to large scale environment. \nMicrosoft Office support, including Outlook/Exchange and SharePoint Online support, Google G-Suite, Zoom, Schoology, and others. \nDocumenting and adhering to established technical procedures and best practices. \nExperience managing workload with a ticketing system, including service orders and account information gathering. ServiceNow experience preferred. \nRemote desktop support. \nUnderstanding of Active Directory user accounts, security groups, and file share permissions.\nUnderstanding of system virtualization and reducing hardware footprint.\nPreferred qualifications:\nBasic network troubleshooting and connectivity support, including the foundational understanding of TCP/IP, VoIP, LAN, and WIFI connections. \nMCP, CCT, A+, Net+, or ACTC Certification. \nAssociate degree in Information Technology or closely related field. \nStreaming, video conferencing, and audio-video support. \nUnderstanding and familiarity with VoIP technologies.\nPhysical requirements\nYou’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you’ll need to lift up to 75 lbs.\nResponder Call-Back Environment\nThis position operates under a responder call-back model and may require availability during weekends, holidays, or outside typical business hours to respond to outages or scheduled maintenance events.\nDriving and Criminal Background\nWe take the safety of our team and our customers very seriously. You must have and maintain a valid driver’s license. You must also pass a criminal background check to work on any of our customers’ properties.\nTravel\nYou will have to travel occasionally to Austin, TX for training, projects, and other campuses to assist another department.\nAbout us\nAt Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.\nWhy work with us?\nWe’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.\nWe also offer:\nHourly Pay: $25 - $30\nAnnual Bonus\nLearning and development opportunities\nCompetitive benefit packages\nPaid Parental Leave\nVacation starting at 15 days increasing with length of service\n10 days paid sick leave\n4 days off each year to volunteer\nReady to apply?\nAre you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.\nDiversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.\nWe are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.","description_format":"text","description_chars":6402,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Managed Network Services","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-30T23:27:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":109167,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:11","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/boldyn-networks-field-services-representative-6","json_url":"https://alion.io/job/boldyn-networks-field-services-representative-6.json","meta":{"generated_at":"2026-11-02T00:03:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":97,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172111},"rest":"https://alion.io/mcp/rest/get_company?id=172111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboldyn-networks-field-services-representative-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboldyn-networks-field-services-representative-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboldyn-networks-field-services-representative-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boldyn-networks-field-services-representative-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboldyn-networks-field-services-representative-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3552941}},{"tool":"search_jobs","arguments":{"company":"boldyn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3552941},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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