{"id":3914533,"url":"https://alion.io/job/boldyn-networks-supervisor-student-services","title":"Supervisor, Student Services","company":{"id":172111,"name":"Boldyn Networks","domain":"boldyn.com","url":"https://alion.io/company/boldyn-networks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Washington, United States","United States","Spain"],"countries":["US","ES"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T14:10:58Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Lead the way in service, support, and student success.\nSupervisor, Student Services\n\nAbout the role\nPassionate about customer service? As Supervisor, Student Services, you’ll lead a team of call center agents while also providing direct customer support. You’ll serve as the department’s subject matter expert, partnering with your team and colleagues across the business to resolve student and client issues. Through hands-on leadership, thoughtful coaching, and strong operational oversight, you’ll help deliver a consistent, high-quality service experience.\nBased in one of our offices on a hybrid basis you’ll be mitigating legal risks and protecting the company's interests.\n*This is a \"Panama\" shift working a rotating schedule\nWhat you’ll be doing\nAs part of the Call Center team, you’ll balance team leadership with day-to-day customer support, ensuring the Student Services operation is prepared, responsive, and aligned with client expectations. It’s a role with a lot of variety, and day-to-day, you’ll mainly be involved with:\nServing as the primary liaison for Client Service Managers, supporting call reviews, client service requirements, stewardship reporting, special requests, and student communications.\nLeading system readiness efforts for new clients in partnership with IT Services and coordinating activities that support a successful launch.\nManaging team schedules, shift coverage, and timecard processes to maintain appropriate staffing and operational support.\nOverseeing student communications and reviewing notifications for accuracy, clarity, and appropriateness before distribution.\nLeading monthly one-on-one meetings with team members and providing coaching, actionable feedback, technical development, and quality assurance support.\nFostering strong team communication and engagement through regular team meetings and consistent information sharing.\nProviding direct customer support and helping resolve escalated student and client issues in partnership with internal teams.\nWhat you’ll bring\nThink you could make a difference here? We’re looking for a people-focused leader who combines strong customer service instincts with sound operational judgment. You’ll be comfortable coaching employees, managing competing priorities, and working across technical and operational teams to resolve issues. You will also have some of the following:\n3+ years of experience in a call center, customer service, or technical support environment, including supervisory or team leadership experience.\nDemonstrated experience coaching and developing employees and providing timely, constructive performance feedback.\nStrong customer service, problem-solving, and escalation management skills.\nExcellent written and verbal communication skills, with the ability to work effectively across departments.\nStrong organizational skills and the ability to manage staffing, scheduling, and multiple operational priorities.\nExperience collaborating with technical and operational teams to resolve issues and support client needs.\nProficiency with support and workforce management systems such as ServiceNow and Workday.\nAbility to work a Panama schedule and varying shifts based on business needs.\nAbout us\nAt Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.\nWhy work with us?\nWe’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.\nWe also offer:\nHourly Pay: $20 - $22\nAnnual Bonus\nLearning and development opportunities\nCompetitive benefit packages\nPaid Parental Leave\nVacation starting at 15 days increasing with length of service\n10 days paid sick leave\n4 days off each year to volunteer\nReady to apply?\nAre you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.\nDiversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.\nWe are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.","description_format":"text","description_chars":4816,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Managed Network Services","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-11-07T10:25:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":109167,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:2","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/boldyn-networks-supervisor-student-services","json_url":"https://alion.io/job/boldyn-networks-supervisor-student-services.json","meta":{"generated_at":"2026-11-09T00:39:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172111},"rest":"https://alion.io/mcp/rest/get_company?id=172111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fboldyn-networks-supervisor-student-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fboldyn-networks-supervisor-student-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fboldyn-networks-supervisor-student-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/boldyn-networks-supervisor-student-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fboldyn-networks-supervisor-student-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3914533}},{"tool":"search_jobs","arguments":{"company":"boldyn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3914533},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}