# Conversation Quality Analyst

About Bolna Bolna is Voice AI infrastructure built for India - and now for the world. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don’t have to. We’re a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast. Our team of ~25 is based in Bengaluru. The Role Every voice AI agent Bolna deploys makes real-time judgment calls - when to speak, when to go silent, when a customer is done talking, when to hand off. We’re building automated systems to grade these calls at scale, using LLMs as judges of call quality. But before you trust a model’s judgment, you verify it against a human’s. That’s this role. You’ll listen to real calls, annotate what actually happened, and check whether our automated systems - LLM-as-judge evals and quantitative signal detection - got it right. It’s precise, high-attention work, and it sits right at the center of how we know our voice agents are actually working. This is an internship role for someone early in their career who wants hands-on exposure to how

- **Id**: 1241518
- **Url**: <https://alion.io/job/bolna-conversation-quality-analyst>
- **Role**: Analytics
- **Role family**: Analytics
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India, Delhi, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-18T18:13:31Z
- **Employer posted date**: 2026-08-18
- **Last verified at**: 2026-11-12T04:59:07Z
- **Board verified**: yes
- **Days open**: 85
- **Description format**: text
- **Description chars**: 4120
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Speech & Audio AI, AI Agents

## Company

- **Id**: 2739823
- **Name**: Bolna
- **Domain**: bolna.ai
- **Url**: <https://alion.io/company/bolna>
- **Size band**: 11-50
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

## Technologies

- **AI Agents** — Optional: no
- **Label Studio** — Optional: no
- **LLM** — Optional: no
- **Voice Agents** — Optional: no
- **Metabase** — Optional: yes
- **Speech Recognition** — Optional: yes
- **SQL** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 85

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-09-25T16:46:55Z

## Liveness

- **Score**: 8
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.295
- **P room**: 0.28
- **Age days**: 84
- **Expected fill days**: 35
- **Reasons**: conf:2, win:tail, crowd:
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.