IT Engineer

In this role, you'll be a cornerstone of our IT operations, acting as the second line of support for complex technical issues and taking ownership of our core IT systems. We're seeking an engineer with a creative problem-solving and automation-first mindset who is excited to build and refine processes using low-code platforms like Okta Workflows and Zapier. Your responsibilities will span system administration, SaaS management, and IT security, ensuring our hardware and software ecosystem runs smoothly and efficiently. You will be instrumental in maintaining a secure and scalable IT environment that empowers Bolt to succeed.

Responsibilities:

• Ensure an exceptional level of IT system performance and support to users.
• Have an automation-first mindset and a knack for creative problem-solving and willingness to build solutions when appropriate, both independently and with direction.
• Help ensure a frictionless experience for all users, regardless of their technical aptitude.
• Resolve tickets as the second line of troubleshooting.
• Manage, maintain, and streamline our tech stack, from identity to endpoint (We use Okta, Google Workspace, Jumpcloud, Intune, and a whole lot more).
• Write documentation, log changes, and keep stakeholders in the loop.
• Develop business continuity procedures and maintain data backups.
• Directly contribute to the productivity and satisfaction of all employees by ensuring a stable and efficient IT environment.

Requirements:

• Bachelor's degree in Information Systems, Technology, or related field, or equivalent.
• 1+ years of experience in IT, especially Helpdesk/Specialist/Systems Administration work.
• Exceptional written and verbal communication skills and ability to take in and synthesise complex, nuanced information from many different perspectives.
• Experience with troubleshooting Windows and macOS environments, G Suite, and Microsoft 365
• Experience with macOS MDM offerings (Jumpcloud, Intune) and SSO solutions (OneLogin, Google OAUTH).
• Experience with low-code/no-code/PaaS solutions (Make.com, Zapier).
• Demonstrated experience with building automations or workflows to enhance productivity.
• High level of tolerance and flexibility to address complex cross-functional issues and to reach compromises with key stakeholders.
• Proven track record for working independently in a fast-paced startup environment.
• Some general experience with scripting and coding (Bash/ZSH/Python).