{"id":1323142,"url":"https://alion.io/job/bolt-key-account-manager","title":"Key Account Manager","company":{"id":3780471,"name":"Bolt","domain":"bolt.earth","url":"https://alion.io/company/bolt-8","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-03T13:52:26Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-09-30T21:26:40Z","board_verified":false,"closed_at":"2026-09-30T21:26:40Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Location: Bengaluru\nExperience: 2-4 Years\nTravel: ~20% across India\nEmployment Type: Full-time | HSR Layout | 6 days working\nAbout Bolt.Earth\nBolt.Earth is India's largest vertically integrated P2P EV charging network, with more than 100,000 chargers deployed across 1,900+ cities, serving a wide base of EV users. Founded in 2017, Bolt.Earth has evolved from building connected IoT solutions to creating a vertically integrated EV ecosystem that brings together hardware, software, manufacturing, deployment, and services. Our open charging network supports 2-, 3-, and 4-wheelers with standard and fast-charging options. Through the Bolt. Earth app, users can seamlessly scan, pay, and charge, while charger owners can generate passive income. With our proprietary Charger Management System (CMS) and collaborations with leading OEMs and ecosystem partners, we are building smarter, more accessible, and connected mobility solutions.\nAbout the Role\nWe are looking for a Key Account Success Manager to build strong relationships with our key customers and act as the bridge between customers and our internal Support, Operations, Product, and Technology teams.\nThe core objective of this role is to improve customer satisfaction and strengthen the overall customer experience across key accounts. You will own customer relationships, understand their challenges, drive timely issue resolution, and identify recurring problems.\nThis role is ideal for someone who combines empathy, relationship management, and a strong technical problem-solving mindset. You should be comfortable getting into the details of an issue, identifying root causes, and driving solutions with internal teams.\nThis is not a sales role. The focus is on customer success, satisfaction, retention, and long-term relationships.\nWhat You'll Do\nOwn relationships with a portfolio of key accounts and act as the primary point of contact for customer success.\nUnderstand account requirements, operational challenges, pain points, and customer expectations.\nAct as the bridge between customers and internal Support, Operations, Product, and Technology teams.\nOwn customer issues end-to-end, from identification to resolution, with timely communication.\nDeep-dive into problems yourself, analyse issues, identify root causes, and drive solutions.\nTrack recurring issues and proactively work towards reducing repeat problems.\nDrive improvements in Customer Satisfaction Index (CSAT) across key accounts.\nConduct regular customer touchpoints to gather feedback and identify improvement opportunities.\nTranslate customer feedback into actionable inputs for internal teams and follow through on implementation.\nManage escalations with empathy, urgency, and strong ownership.\nMaintain visibility on account health, open issues, escalations, and customer sentiment.\nPrepare regular account updates covering key concerns, action items, and improvement areas.\nTravel across India (~20%) to meet customers and understand their operations firsthand.\nWhat We're Looking For\n2-4 years of experience, with 2+ years in Customer Success, Key Account Management, Account Management, Technical Account Management, or a similar customer-facing role.\nStrong technical aptitude with the ability to investigate and troubleshoot problems independently.\nStrong problem-solving skills and a willingness to identify the root cause rather than just manage symptoms.\nExperience working cross-functionally with Operations, Support, Product, Engineering, or Technology teams.\nExcellent communication, stakeholder management, and relationship-building skills.\nHigh degree of empathy, patience, and customer orientation.\nStrong ownership and ability to manage customer escalations effectively.\nComfortable working with data, reports, dashboards, and customer metrics.\nWillingness to travel across India as required.\nWhy Join Bolt.Earth?\nBe part of India's rapidly growing EV and clean mobility ecosystem.\nWork in a fast-paced, technology-driven environment.\nGain exposure to customers, operations, product, and cross-functional teams.\nOpportunity to directly contribute to improving the customer experience at scale.","description_format":"text","description_chars":4151,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","EV Charging","Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-09-26T23:39:03Z"},{"event":"close","at":"2026-09-30T21:26:40Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/bolt-key-account-manager","json_url":"https://alion.io/job/bolt-key-account-manager.json","meta":{"generated_at":"2026-10-01T10:56:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2173,"day_limit":5000,"remaining_today":2827,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}